📍 Location: Guadalajara 
🕒 Schedule: 2 days 10:00 – 19:00 and 3 days 15:00 – 00:00 (You may choose the days that work best for you.)
🌐 English Level: B2 Intermediate

💵 Salary: $28,000 MXN / month
🎁 Additional Benefits:

• $1,000 MXN grocery vouchers

• $500 MXN punctuality bonus

Extra shift bonuses for evenings or weekends

💼 What You’ll Be Doing

🔹 Operational Oversight & People Management

Oversee day-to-day operational execution for assigned employees, ensuring consistent people-management practices and full compliance with internal KPIs, SOPs, and performance cycles.

🔹 Payroll Review & Accuracy

Review and validate employee payroll components, including overtime, vacations, absences, and schedule adjustments.
Identify discrepancies proactively by keeping employee information up to date.

🔹 New Hire Setup & Readiness

Coordinate IT packet assignment and system setup.
Ensure workstations and layouts are fully ready before the new hire’s first day.

🔹 Employee Change Management

Process changes related to shift, modality, job position, salary, benefits, or client assignment within defined SLAs.
Serve as an advocate for assigned reps inside the organization.
Maintain active communication with CSM/AM regarding engagement levels and team wellbeing.

🔹 HR Incidents, Reporting & PIPs

Manage HR incidents and Performance Improvement Plans.
Conduct monthly 1:1 meetings to review performance and operational issues.
Prepare and use internal reports and dashboards related to growth, retention, PTO usage, KPIs, and overall team health.

🔹 New Hire Onboarding & Engagement

Support and monitor the onboarding journey for all new hires.
Develop and track quarterly action plans based on engagement insights.
Identify risks early, document success cases, and implement strategies to reduce churn and elevate the employee experience.

🔹 Performance Review Cycle (PRC) & 1:1 Compliance

Ensure all steps of the Performance Review Cycle are executed on time.
Guide employees through self-reflections and manager reviews.
Conduct and document regular 1:1s in Rankmi, ensuring follow-up on action items.

🔹 Supervision, Coaching & Development

Directly supervise assigned team members.
Provide coaching, mentoring, and shadowing sessions regularly.
Offer continuous feedback to support performance improvement and professional growth.

🔹 Home Office / Hybrid Follow-Up

Monitor compliance and engagement for remote and hybrid employees.
Track trends in performance, behavior patterns, and retention data.
Translate insights into action plans and ensure effective follow-up with employees and internal stakeholders.

🧠 Core Skills & Qualifications

• Excellent verbal and written communication in English (B2 level)

• Strong problem-solving and conflict-resolution abilities

• Ability to multitask and manage priorities effectively

• Customer-focused mindset and positive attitude

• Calm and professional under pressure

🎯 Why Join Us

• Opportunity to grow within the logistics and customer service industry

• Dynamic, bilingual, and multicultural work environment

• Competitive salary + bonuses for evening and weekend shifts

• Ongoing training and career development
  
  
  

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