Manager - Financial Operations

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

What will you get to work on?
You will have to work on managing the daily operational tasks including but not limited to handling payments reconciliation, issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc.

Key Responsibilities:
• Need to closely work with the team members for recon and other issues and at times require to contribute individually.
• Have good knowledge of product to resolve any customer, merchant or bank issues.
• Dealing with other team specially Support / Sales for resolution of queries.
• Handling areas that impact inflow and outflow of funds at transaction level.
• Complete tasks considering SLAs and preparation of various reports on daily, weekly and monthly basis for team assigned.
• Co-ordinate with Banks for issues in reconciliation and payments and delay settlement of funds.
• Work closely with Tech teams to raise red flags, share/prepare appropriate data for investigation and understand the root cause to attain 100% reconciliation. Also, find innovative ways of automation.
• Helping team members in Balancing and matching of the funds at day end. Analyse the difference (if any) and treatment of the same.
• Resolve invalid or unauthorized deductions by following pending deductions procedures.
• Month End Deliverables: Cost reports, Escrow Tagging, Gateway Reconciliation summary with leadership with variances reasons.
•Manage cross-functional stakeholders across customer support, tech, product, business, risk, compliance, legal and external stakeholders across banks, processors, and networks

Requirement –

• 8-10 years of experience in Operations of Payment Gateway / E-wallet/ Fintech firm.
• Good knowledge about MS-Offce (Excel, Power Point)
• Excellent interpersonal and communication skills, both written and verbal.
• Excellent problem solving, critical thinking and analytical skills, with an ability to organize and work independently with rapidly changing priorities.
• Self-motivated and detail oriented, with a focus on solutions and outcomes.
• Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies.