Manager - Banking Alliances

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

The Role:

The role will involve managing the key banking partners, managing client relationships, and ensuring prompt resolution for effective stakeholder management. You will be responsible for ensuring smooth operational processes between our fintech platform and banking partners, enhancing collaboration, and driving efficiency. 

Key Roles and Responsibilities: 

• Responsible for a portfolio of alliance partner banks to drive adoption of loyalty and customer engagement products to ensure business growth of the channel. 
• Foster and maintain strong relationships with banking partners, serving as the primary point of contact for operational matters.
• Deliver against volume, revenue, penetration and growth targets for the identified and assigned partner banks. 
• Develop implementation plan across alliance life cycle for the assigned portfolio of banks.
• Map & develop strong working relationships with key influencers for the assigned banks. It should include mapping the various teams in the assigned banks thoroughly and plot them out to an organogram of the banks. 
• Facilitate seamless onboarding of Razorpay as a Vendor / Customer in the bank’s ecosystem as well as ensure set-up on system and its complete alignment across departments 
• Understanding the unit economics and revenues of all products under the Engage vertical and ensuring continuous revenue growth of assigned partners
• Thoroughly mapping as to how the process of collections of such receivables works in a particular bank and ensuring all the required formalities are put in place.
• Collaborate with cross-functional teams to align partnership strategies with business objectives.
• This role requires a blend of strategic thinking, analytical skills, and operational prowess to foster strong relationships with banking partners and uphold regulatory compliance standards.
• Ensuring that the engagements are well formalized with the partner banks by way of agreement(s) and agreed base rates and mark-ups applicable, if any. Also taking care of internal closure with cross-functional departments like Legal, Finance etc. 
• Ensuring that bank queries and issues with existing products are resolved within expected timelines
• Ensuring reconciliation of transactions, invoicing and recovery is completed within agreed timelines
• Ensuring that delivery of products post conversion is within timelines agreed with banks

Mandatory Qualifications: 

• 4+ years of experience in banking operations, sales, fintech, or related industries, with a focus on alliance management or partnership operations.
• Strong understanding of banking products, processes, and regulatory requirements.
• Exceptional analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
• Experience in customer engagement / sales roles is a must. This is essentially a customer facing role and therefore flair for sales / relationship building is sacrosanct.
• Business acumen and Customer orientation: Should be a passionate believer in digital transformation and the use of technology to simplify business processes and improve customer experience.
• Established and existing networks with banks both public as well as private sector would be a definite advantage.
• Able to engage in a basic technical conversation with the bank to understand their requirements.
• Data-driven thinking and an affinity for numbersAbility to thrive in a fast-paced, fluid, and collaborative environment Analytical capability to deal with the technical, contractual, and financial aspect of the business.
• Willing to travel to meet with banks / large Merchants acquired through the banking partners.

Location:  Bangalore/Mumbai