Job Application for Lead - Banking Operations at Razorpay Software Private Limited

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Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

The Role - The Team Lead will be overseeing our Banking operations for merchant onboarding. You will lead a team responsible for ensuring the seamless onboarding of merchants while adhering to compliance, KYC, operational efficiency, and service excellence standards. Your ability to manage processes, mentor team members, and collaborate across departments will be critical in driving the success of merchant onboarding operations.

Roles and Responsibilities -

Merchant Activation
KYC documentation check for all onboarded merchants
Checks on the MDR/Subvention/Providers as per the Category.
Monitoring of the MDR/Subventions periodically and ensuring zero loss
Working and sharing requirements to get the processes automated for minimal manual intervention
Supervising coordination with banks to get the merchants onboarded on all approval-based payment options within the TAT.
Ensuring compliance on the MID/TID for all approval-based payment options.
Overall ensuring activation within agreed service and quality level
Supervise and ensure 100% delivery on service TAT and Quality needs
Able to manage cross-functional teams and dependencies to get the service tickets closed within accepted SLAs/TATs
Supervise a team

Qualifications:

5 - 7 years of work experience in Merchant Onboarding and KYC process.
Working with a payment gateway and team handling experience will be an added advantage.
Bachelor's degree.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Lead - Banking Operations

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