Product Designer II

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

Razorpay Engage is a business unit within Razorpay focused on helping growth marketing teams improve their return on ad spend. As one of the newer divisions, Engage has grown to over 200 team members and developed a comprehensive product stack that assists businesses with customer acquisition, activation, engagement, retention, and monetization. The unit offers practical tools including gift cards, wallets, offer engines, and targeted platforms designed to deliver appropriate incentives to customers at optimal times to increase conversion rates. Engage is currently working toward significant targets in product development, business outcomes, and revenue growth within Razorpay's broader structure.

As a candidate exploring opportunities with Razorpay, you should understand that Razorpay Engage HQ is a comprehensive growth marketing platform designed to solve critical challenges in today's digital commerce landscape.

In today's market where customer acquisition costs are soaring and retention is declining, Engage HQ helps businesses "target the right customer with the right offer at the right time" through six integrated product components:

1. Gift Card Platform - Create and distribute customized gift cards with automated processes, serving major brands like Apple and Zomato
2. Growth Wallets - Unify customer experiences with multi-balance support for cash, rewards, and cashbacks, boosting revenue as demonstrated by Ferns N Petals' 200% growth
3. Offers Engine - Manage campaigns across channels with co-funded partnerships that reduce costs, driving significant transaction increases for clients like Airtel
4. Rewards Marketplace - Access a unified catalog for incentives with streamlined operations, serving 10M+ customers including 500,000+ premium/HNI customers
5. Ad Platform - Deploy targeted checkout ads with multi-channel distribution, helping clients like CRED activate 160,000+ dormant users while reducing acquisition costs
6. BillMe - Enhance retention through digital billing and personalized campaigns, achieving 90% open rates and 20% increases in customer retention

The platform maintains 99.99% uptime while processing over $150 billion in transactions across a network of 10M+ businesses and 100+ bank partnerships.

If you join the Razorpay team, you'll be working on technology that's transforming how businesses acquire, engage, and retain customers in an increasingly competitive digital marketplace.

The Role: 

You’ll work closely with product, engineering, and analytics to craft seamless, scalable experiences that solve high-impact, real-world business problems.

You’ll own end-to-end design delivery—from discovery to shipped experiences. Your work will bring clarity to complex financial systems, simplify workflows, and create thoughtful, elegant solutions that balance user needs, business goals, and technical feasibility. Beyond functionality, you’ll care deeply about behavior, delight, and long-term experience quality. You’ll also contribute to and evolve our design system, advocating for scalable design thinking across the product suite.

If you enjoy solving systems-level problems, thrive in collaborative environments, and love making complex things simple and beautiful—this role is for you.

Responsibilities:

• End-to-End Ownership - Drive the design of intuitive, user-centric solutions across the BB+ product suite—from discovery to delivery. Define experience goals, lead design execution, and own outcomes in your domain.
• Vision to Execution - Translate intricate financial workflows into elegant, scalable UX. Help shape the long-term product vision while balancing user needs, business goals, and tech feasibility.
• Cross-Functional Collaboration - Work closely with PMs, engineers, researchers, and fellow designers. Engage in critiques, reviews, and product rituals to drive alignment and shared ownership.
• Craft & Systems Thinking - Design thoughtful interaction models, wireframes, and prototypes using Razorpay’s design system. Contribute back to the system through use and feedback.
• Communication & Influence - Present your work with clarity and intent. Use storytelling and design artifacts to inspire, align, and drive decisions across stakeholders.
• Iteration & Feedback - Continuously test and refine your designs. Proactively seek out feedback from users and teams to improve and evolve your solutions.
• AI Competency - Maintain a strong AI toolkit and know when and how to use it effectively. Leverage AI tools to accelerate workflows—but always lead with human insight, taste, and intent.

What we’re looking for:

• 2+ years of hands-on experience designing digital products.
• A strong portfolio demonstrating end-to-end product thinking and interaction design—especially in data-heavy or systems-driven environments.
• Proficiency in modern design tools (Figma preferred), and ability to prototype and test ideas.
• Experience working with or contributing to a design system.
• Solid communication and collaboration skills—you can articulate decisions and work effectively with cross-functional teams.
• Ability to navigate ambiguity and bring clarity to complex problem spaces.
• Comfort with behavioral analytics and a bias toward data-informed design decisions.
• Familiarity with AI tools and the ability to thoughtfully integrate them into your workflow.