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Success Rate - Business Analyst
Bangalore
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
Key Responsibilities
- Provide real-time system monitoring for Razorpay’s top merchants and enterprise-wide transactions, with immediate stakeholder alerts during performance issues
- Transform merchant key metrics into actionable business intelligence through comprehensive data analysis
- Execute timely communication to stakeholders during system incidents or data anomalies
- Build and maintain interactive dashboards for internal performance tracking and metric visualization
- Identify meaningful patterns, trends, and inferences through data analytics
- Collaborate cross-functionally with internal teams to resolve issues and implement improvements
Required Qualifications
- Proven ability to manage and interpret large-scale datasets
- Hands-on experience with business intelligence tools and data manipulation techniques (Tableau, looker etc)
- Knowledge of SQL for data extraction and analysis
- Strong communication skills
- Ability to work 24/7 in shifts
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