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Director of Product Operations

Melbourne, Australia

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

 

About the Role

The Director of Product Operations is a newly created, strategically critical role responsible for building and leading ROLLER's Product Operations function from the ground up.

This role reports directly to the Chief Product & Technology Officer (CPTO) and works in close partnership with Product, Engineering, and Go-To-Market leaders. You'll play a central role in evolving how our Product organisation operates as it scales significantly in both size and capability.

Your mandate is to amplify the effectiveness of our Product organisation at scale. You'll create the systems, insights, and operating rhythm that allow Product Managers to focus on high-impact product leadership rather than operational drag.

Sitting at the intersection of strategy, planning, insights, delivery, and systems, you'll help ensure the organisation is aligned on what we're building, why it matters, and how we measure success. This work directly supports ROLLER's long-term ambition of powering 1 billion guest experiences by 2034.

 

What You'll Do

Build and Lead Product Operations

  • Establish ROLLER's Product Operations function, including vision, scope, operating model, and success measures
  • Define how Product Ops supports squads, tribes, and leadership without adding bureaucracy

Own Product Planning and Alignment

  • Design and drive product planning cycles that connect strategy, roadmap, delivery, and outcomes
  • Ensure GTM, market feedback, and customer insights are accurately incorporated into product strategy
  • Create clarity and alignment across the organisation on product goals, roadmap, priorities, and performance

Enable Product Strategy and Decision-Making

  • Support product leaders with market, customer, and internal insights that inform strategic decisions and trade-offs
  • Provide synthesis and context for forward-looking exploration (new geographies, verticals, and opportunities)

Own Product System and Decision-Making

  • Own and evolve product tooling and workflows (e.g. Jira, roadmapping, prioritisation, tooling governance)
  • Ensure systems serve teams, not the other way around

Create Signal from Noise

  • Build structured feedback loops across support, sales, customer success, demos, research, and internal channels
  • Turn fragmented input into clear, actionable insights for squads and leadership

Drive Delivery Excellence

  • Partner with PMs to improve prioritisation, execution, and cross-team coordination
  • Implement delivery rituals and practices that improve predictability while maintaining velocity

Enable Research and Data-Informed Product

  • Own research enablement (tooling, frameworks, standards), while execution remains with PMs and Design
  • Partner with data teams to ensure product teams have timely, trusted insights embedded into decision-making

 

About You

  • You are a product-minded operator and multiplier, not an idealist.
  • You’ve demonstrated multiplier impact in Product Operations, Product Enablement, or similar roles, measurably improving the effectiveness, focus, or velocity of product teams.
  • You are a hands-on operator or player-coach, equally comfortable rolling up your sleeves and setting direction, while coaching others to succeed.
  • You are outcome-oriented, focused on driving meaningful results rather than activity, process, or change for its own sake.
  • You bring strong product strategy instincts, with depth that goes well beyond tools, frameworks, or systems.
  • You communicate clearly and constructively, influencing through trust, credibility, and results rather than bureaucracy.
  • You’re comfortable operating in high-velocity environments where priorities shift, and you know how to create alignment without slowing teams down.
  • You are highly analytical, able to synthesise qualitative and quantitative inputs into clear insights, direction, and trade-offs.
  • You balance long-term strategic thinking with decisive execution, and you’re comfortable building a function from scratch, defining workflows, implementing tools, and iterating as the organisation scales.

 

Perks!

  • You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
  • 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
  • Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
  • Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
  • 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
  • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
  • Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

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