Director, Retail Operations

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

The Director, Retail Operations is a strategic leader responsible for driving operational excellence across all retail sales and service channels. This role develops and implements strategies to enhance the customer experience, optimize retail processes, and drive sales and service growth. Working cross-functionally, the successful candidate will ensure a consistent, high-quality brand experience while achieving key performance indicators (KPIs) and operational targets.

• Become part of an iconic brand that is set to revolutionize the all-electric pick-up truck & rugged SUV marketplace by achieving the following:
• Develop and execute a comprehensive retail operations strategy aligned with the Scout Motors overall business objectives and goals.
• Identify opportunities for process improvements and innovation to boost customer engagement and sales and service growth.
• Oversee the daily operations of retail locations, ensuring adherence to brand standards and operational protocols.
• Implement performance metrics and KPIs to monitor operational efficiency, customer satisfaction, and financial performance.
• Streamline processes and introduce best practices to enhance the overall retail experience.
• Lead, mentor, and develop a high-performing team of regional managers and retail staff.
• Foster a culture of accountability, continuous improvement, and customer-first thinking across all retail operations.
• Collaborate closely with HR on recruitment, training, and talent development initiatives.
• Work with the Strategy team to align retail operations with long-term business plans and market trends.
• Partner with Customer Support to ensure seamless service delivery and proactive resolution of customer issues.
• Coordinate with Legal to ensure all retail operations comply with applicable regulations and company policies.
• Liaise with Finance to manage budgets, forecast demand, analyze sales trends, and optimize pricing strategies.
• Collaborate with the Aftersales team on programs and tools to continuously improve retail service operations, ensuring smooth transitions from delivery to aftersales support and enhancing overall customer satisfaction.
• Work with marketing teams to implement initiatives that boost loyalty and retention.
• Manage the retail operations budget, monitor financial performance, and implement cost control measures.
• Analyze sales data and collaborate with Finance and Sales Planning to refine pricing and promotional strategies.
• Ensure all retail sales and service operations comply with regulatory standards and internal policies.
• Regularly review and update operational procedures to maintain high standards of quality and safety.

Location & Travel Expectations:

• This role is based Remotely in the United States. This role is not eligible for remote work in New York City.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company. 
• Travel: up to 50% of the time. Passport will be required for potential international travel.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor’s Degree in relevant degree field.
• Ability to travel up to 50% of the time. Passport required.
• Minimum 8-10 years of experience leading, managing, architecting, and designing exceptional consumer experiences through a large retail network.
• Background in retail automotive environment is preferred. At a minimum, the successful candidate will have 5+ years demonstrated experience in a leadership role responsible for retail strategies, operations and programs.
• Excellent leadership and people management skills with a proven track record in developing high-performing large field teams of 50+.
• Expert in driving execution of programs and initiatives that involve multiple, cross-functional stakeholders at a local, regional and global level
• Develop and maintain excellent working relationships with all levels of management within and outside the company, particularly those at senior levels.
• Plan, organize, and prioritize multiple assignments and projects often with very limited lead time.
• Well demonstrated strategic and analytical thinking skills. Proven ability to create and lead execution of retail initiatives that lead to a competitive advantage in the marketplace.
• Ability to take consumer insights and translate them into actionable consumer driven programs.
• Proficient at making professional presentations to senior level executives in writing and orally.
• Ability to lead and direct the activities of team members to achieve customer business objectives and team goals and to complete assignments within established time frames and specifications. The ability to develop tasks and work assignments, clearly define objectives, and give direction with applied knowledge of alternatives and decision-making experience to guide retail HQ and field teams.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $180,000.00 - $225,000.00

Internal leveling code: M6

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.