Senior Specialist, Serviceability & Repair Concept

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Provide critical vehicle program inputs which take into account Scout’s anticipated vehicle service strategy, desired customer journey, and cost objectives.
• Drive the development of vehicle repair concepts, with a focus on ease of repairability, high utilization of mobile service, and interest in leveraging the latest over-the-air update tools.
• Critically review all available vehicle technical specifications and existing service procedures, and offer actionable feedback for vehicle design, assembly processes, repair techniques, and service parts strategy.
• Partner with concept and systems engineering teams and suppliers to develop solutions to engineering, functional, and business challenges.
• Recommend, validate, and document new repair concepts.
• Coordinate parts component levels and parts availability and test planning for vehicle repairability preparation efforts at both the prototype and serial-production development stages.
• Participate in discussions regarding vehicle repairability with external parties such as suppliers, insurers, body shops, and tool providers.
• Coordinate with future Field Technical Support team to support in-field repairs and technical information dissemination.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Novi, Michigan.
• The responsibilities of this role require 3-4 days attendance per week in office with in-person meetings and events regularly. 
• Travel:
  • The role requires regular attendance at meetings and events in other Scout locations, such as Columbia, SC, and Fremont, CA. 
  • Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years. Passport required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in a relevant field of study, such as Mechatronics, Mechanical or Electrical Engineering, preferred.
• Ability to travel 10% of the time
• 7+ years of relevant experience related to repair process engineering, vehicle diagnostics, vehicle maintenance and repair, and/or automotive service technology.
• Experience providing voice-of-customer product inputs, independently managing projects and reporting to executive-level stakeholders.
• Familiarity with vehicle service and repair processes in workshop and mobile environments and/or over-the-air OTA updates.
• Ability to clearly translate abstract and technical concepts into clear product specifications, repair processes, and engineering requests.
• Self-motivated ability to independently design, coordinate, and document maintenance tests to analyze and ensure effective and cost-conscious repair methods.
• Disciplined and structured approach to identifying, describing, and documenting technical issues and opportunities for improvement.
• Experience with authoring, editing or updating global vehicle technical incident databases to track issues and countermeasure developments.
• Comfort with the ambiguity and uncertainty that is present in early-stage startup environments, without losing focus on delivering results.
• Ability to communicate with, influence, and manage stakeholders toward desired outcomes without direct reporting-line authority.
• A team mindset, supported by excellent communication and interpersonal skills.
• Proven ability to work in a truly cross-functional and global environment.
• A strong desire to work at the cutting edge of electric, off-road vehicle technical design and process development.
• Proficiency in German is a plus.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $130,000.00 - $160,000.00

Internal leveling code: IC8

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.