Senior Specialist, Aftersales Technology Projects

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

Overview

As the Senior Specialist, Aftersales Technology Projects, you will shape and deliver high-impact Aftersales technology initiatives that drive measurable business and customer outcomes. You will be responsible for guiding projects from discovery through delivery, ensuring alignment with Scout’s strategic objectives and customer-first philosophy. With deep experience in digital and Aftersales environments, you will influence direction, orchestrate execution, and ensure that innovative solutions reach our teams and customers effectively. This role reports to the Manager, Aftersales Technology & Solutions.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Lead Discovery & Alignment
  Connect with internal stakeholders (IT, Aftersales, Digital Products) and external partners (suppliers, Volkswagen Group entities) to uncover customer pain points, define business requirements, and translate insights into scalable technology solutions.
• Shape Roadmaps & Priorities
  Build and maintain technology roadmaps that balance business value, technical feasibility, and customer impact. Partner with cross-functional teams to prioritize features and initiatives that deliver measurable outcomes.
• Define Success & Measure Impact
  Establish KPIs and success metrics to track adoption, efficiency, and quality improvements. Use data and analytics to validate decisions, guide iteration, and continuously improve Aftersales solutions.
• Facilitate Agile Delivery
  Drive agile execution by leveraging tools like Jira, Confluence, and Figma in Scrum or Kanban environments. Support teams in backlog management, sprint planning, and continuous improvement cycles.
• Orchestrate Cross-Functional Execution
  Lead workshops and working sessions to align IT, engineering, design, and business stakeholders. Ensure projects progress smoothly by removing obstacles, resolving tradeoffs, and enabling timely, high-quality delivery.
• Communicate with Influence
  Craft compelling narratives and deliver clear updates that resonate across audiences, from technical teams to executives, ensuring stakeholders remain aligned and engaged.
• Drive Innovation in Aftersales
  Identify opportunities to modernize Aftersales operations through digital platforms, AI-driven tools, and customer-centric technologies. Act as a thought partner in shaping the future of Scout’s Aftersales ecosystem.

 

Location & Travel Expectations:

• This role will be based out of the future Scout Motors corporate headquarters, which is anticipated to be identified in 2025. This role may be remote to start but will transition to an in-office setting at the headquarters after the location is determined. This role is not eligible for remote work in New York City.
• The responsibilities of this role require attendance in office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in Project Management, Business Administration, Engineering, or a related field. PMP, Scrum Master or similar certification is a plus.
• 8+ years of proven experience in project management within a fast-paced environment, preferably in the automotive industry.
• German language proficiency is a bonus and will contribute to success in the role.
• Proven ability to translate customer needs and business goals into product requirements and technology solutions.
• Strong knowledge of Agile methodologies, with hands-on experience using Jira, Confluence, Figma, or similar tools.
• Experience defining and tracking KPIs, success metrics, and business outcomes.
• Exceptional communication skills, with the ability to influence and align diverse stakeholders.
• Demonstrated ability to manage competing priorities, balance tradeoffs, and lead initiatives from concept to delivery.
• A proactive, results-driven approach with a passion for innovation, digital transformation, and continuous improvement.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

 

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.