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Salesforce Administrator, Philanthropy - $92,000 - $102,000

San Francisco, CA

Organizational Summary 

San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV. Ultimately, we strive for a day when race is not a barrier to health and wellness, substance use is not stigmatized, HIV status does not determine quality of life, and HIV transmission is eliminated.

Our mission is to promote health, wellness, and social justice for communities most impacted by HIV through sexual health and substance use services, advocacy, and partnership.

Our strategic plan includes an articulation of its five key values, which are the foundation for its work and its employees:  Justice, Dignity, Courage, Leadership and Excellence. We need passionate agents of social change, vanguards of public health, and practitioners of racial justice to join our fight.

Position Overview:

The Salesforce Administrator ensure systems and data integrity for San Francisco AIDS Foundations Philanthropy department in concert with stakeholders at ALC, SFAF and Los Angeles LGBT Center. The Salesforce Administrator will help develop and create systems to enhance both ALC’s participant user experience throughout the season, as well as the donors and supporters of San Francisco AIDS Foundation. They will work closely with SFAF and ALC staff to develop workflows across systems to ensure fundraising, reporting, and CRM systems are integrated. 

Essential Duties:

  • Hold primary responsibility for San Francisco AIDS Foundation’s Salesforce CRM, online fundraising and related systems, including their integration and intercommunication, maintaining a consistent data model, monitoring stability and security, and resolving issues as they arise.
  • Responsible for Salesforce/NPSP and Pardot maintenance and system enhancements.
  • Ensure the flow of ALC participant and fundraising data is accurate between Salesforce NPSP/Pardot and DonorDrive, as well as SFAF peer-to-peer events (Santa Skivvies and Dining Out For Life).
  • Work with external vendors to build and implement infrastructure for action items leading up to and including ALC 7-Day event including checking, tenting and other key components for excellent user experience.
  • Develop and maintain accurate reporting for staff and key stakeholders, including weekly reporting and annual report for all Philanthropy revenue streams including but not limited to: ALC, Tribute Gala, DOFL, Institutional Giving. Work with Donor Systems Specialist to gather and record information in a timely manner.
  • Interface with webmaster, Pardot, IT, donor services regularly to ensure data and system accuracy and troubleshoot as needed.

 

Other Responsibilities:

  • Ability to serve as point of contact for Philanthropy staff in solving reporting and participant issues in Salesforce//DonorDrive.
  • Represent and work with ALC staff at events, including weeknights and weekends, including preparation for 7-day, 545 mile event.
  • Able to synthesize connections between various systems and processes to achieve stable workflows.
  • Provides technical translation and support for staff, end users and participants.

Essential Qualifications:

  • Expertise in Salesforce/NPSP (5+ years experience) and Pardot 
  • Experience in fundraising systems and their Salesforce integrations required, (DonorDrive preferred) 
  • Strong ability to understand relationships between various platforms such as Salesforce/Pardot and DonorDrive required 
  • Experience in app/mobile app building and deployment preferred 
  • WordPress knowledge preferred 
  • High Attention to detail 
  • Experience in data management and preservation of data integrity 
  • Experience in project management and balancing many priorities 
  • Ability to make decisions using regression testing, prioritizing data integrity  
  • Ability to synthesize and communicate complex information to non-technical staff 
  • Strong user experience knowledge 
  • Connected to the mission of AIDS/LifeCycle, SFAF and LA LGBT Center 
  • Ability to work nights, weekends and non-traditional hours as needed.  
  • Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment. 

 

Supervision: N/A

Physical Requirements and Work Environments:

  • Ability to operate office equipment such as a personal computer, copy machine and telephone system. 
  • Ability to perform routine bending, stooping, twisting, reaching, and lifting up to 30 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
  • This position requires staffing AIDS/LifeCycle including pre and post event production duties. During the AIDS/LifeCycle event in June and the days immediately before and after the event, additional responsibilities may be assigned, as necessary. These responsibilities may include administrative duties, volunteer supervision, safety monitoring, vendor relations, and/or sales supervision. 


Education and Experience: 

  • High School diploma or equivalent.
  • Minimum of 5 years of work in Salesforce
  • Experience with Fundraising/Non-Profit software highly regarded. Donor Drive experience preferred.

This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.

Work Environment:

  • This is a hybrid position, the position may choose to work remotely up to approximately 70% with occasional requirements to work on-site at our headquarters in San Francisco or travel to other locations as determined in the sole discretion of SFAF. 
  • Travel expenses for commuting to SFAF offices are not reimbursable. 
  • May require evening and weekend work.


The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. 

EMPLOYEE BENEFITS:
 
SFAF is proud to offer a comprehensive benefits package for our full-time employees. These include:

Vacation + Leave
24 days of combined Paid Time Off/Sick Time Off for the first two years of employment
29 days of Paid Time Off/Sick Time Off after two years of employment
14 paid holidays per year

Retirement
403(b) Plan – SFAF matches employee contributions (1 to 1) up to 3% of salary

Health Coverage
Flexible Spending Account to set aside employee pre-tax dollars for unreimbursed medical and dependent expenses.
Medical insurance - premium fully/partially paid by SFAF for employee (Kaiser Permanente HMO, Sutter Health Plus HMO)
Vision insurance – premium fully paid by SFAF for employee (MetLife)
Dental insurance – premiums fully/partially paid by SFAF for the employee (MetLife Insurance)

Employee Sponsored Care
Plume - Gender Affirming Care
Care.com – Family care benefits
Maven – Family Forming benefits

Life Insurance + Disability + Family Leave
Life Insurance and AD&D insurance – Employer Paid: 100% of salary, up to $100K (MetLife)
Long term disability insurance (MetLife)
Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA), Pregnancy-Related Disability Leave (PDL), as applicable
 
Equal Employment Opportunity Statement:

The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, people with disabilities, women, LGBTQ individuals and people of color.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Application Process: 

Please visit our careers page at:

http://www.sfaf.org/about-us/careers/

 

POSITION OPEN UNTIL FILLED

NO PHONE CALLS PLEASE

 

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