Job Application for IT Site Engineer at SharkNinja

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About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Duties and Responsibilities

Provide technical support for users on Windows PCs, macOS systems, and iOS/Android mobile devices.

Troubleshoot hardware and software issues, including in-house business applications.

Deploy, configure, and maintain desktops, laptops, printers, and other peripherals.

Image and prepare Mac and PC systems for end users.

Install and configure new hardware and software, including Office 365, Adobe Creative Cloud, Cisco VPN, and other supported tools.

Support AV setup and troubleshooting for meetings and presentations.

Maintain and update accurate inventory of IT hardware and components.

Coordinate service requests and manage repair or replacement of defective equipment.

Recommend cabling and infrastructure improvements for workstation installations.

Manage and support remote tools such as TeamViewer and JSM.

Handle setup and configuration of RingCentral devices and services.

Provision employee badges and manage physical access rights.

Skills and Attributes

Solid understanding of desktop support and LAN/WAN technologies.

Hands-on experience with Windows 11, macOS, Office 365 administration, Azure, and Active Directory.

Proficient with Microsoft Outlook, Teams, Excel, and PowerPoint.

Strong problem-solving and troubleshooting skills.

Highly organized and detail-oriented.

Self-starter with the ability to manage tasks independently and prioritize effectively.

Quick to adapt to new tools, software, and hardware platforms.

Professional interpersonal skills with the ability to support users at all organizational levels.

Team-oriented with a strong sense of ownership and accountability.

Comfortable working in a fast-paced, dynamic environment.

Education and Experience

Bachelor’s degree preferred.

Minimum of 5 years of relevant IT support experience.

Proficient in both PC and Mac environments.

Experience with Intune, Autopilot, and Jamf is a plus.

Occasional travel to other sites in the US may be required

Note: This is a full-time onsite role.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

This posting will close within 90 days from the original posting date.

Pay Range

$77,700 - $108,800 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

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SharkNinja, Welcoming Everyone

At SharkNinja, we take pride in our uniqueness. Our innovation extends beyond our products to the way we work, embracing diversity as a cornerstone of our success. We recognize that our differences make us stronger, more creative, and better at what we do. Our workforce should reflect the diversity of our customer base, which is why our recruitment commitment is to truly be an exemplary, equal opportunity employer, fostering a welcoming and inclusive workplace.

We are looking for you as a valued candidate, to help us achieve our commitment by participating in this short questionnaire. You can choose if you want to complete the questions, if you do your answers will help us to ensure our hiring practices are inclusive, and in return we commit to treating the information you provide with respect by applying technical measures to your response to remove it from your candidate record.

How will we use the data?

None of the hiring team will have access to your responses, therefore the information you provide will NOT be used as part of your application process.

The data will be used to report on our recruitment process and its success in supporting Diversity, Equality, and Inclusion.

You can review our privacy statement at this link: Candidate Privacy Notice.

You can exercise your Data Subject Rights at any point during or after our recruitment process. For more information, please visit our Candidate Privacy Notice here

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IT Site Engineer

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