Back to jobs

Experience Manager

North America

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Salesforce Experience Owner / Salesforce Product Owner



Shift4 is expanding globally and seeking a key Salesforce Experience Owner (Product Owner) who will be responsible for leading a team to design, implement, and manage Salesforce solutions that align with the strategic objectives of the organization particularly in the “Order to Service” area.

This role requires a deep understanding of both business processes and technology, ensuring that Salesforce solutions drive measurable value and operational efficiency. This individual will work closely with Architecture and Program leadership to lead their respective area to success to prioritize high-value outcomes and ensure that the roadmap aligns with business goals.  This key role will be focused on Sales and Operations hand-offs post-quote such as onboarding, Operations and Support hand-offs and ERP / downstream systems integrations. 

 

This opportunity can be based at any of the following Shift4 locations:  Las Vegas, NV / Tampa, FL / Morrisville, NC / Atlanta, GA or Center Valley, PA (headquarters)

 

Responsibilities:


Leadership:

  • Lead and mentor a cross-functional team of Business Analysts, Admins, Architects, and Developers, fostering a collaborative and high-performance environment. 
  • Provide clear direction, set expectations, and ensure the team is aligned with the organization’s strategic objectives.

Portfolio Planning:

  • Ensure that the pod roadmap aligns with strategic objectives and business goals.
  • Collaborate with leadership to prioritize high-value outcomes and ensure that measurable value is achieved.
  • Regularly review and adjust the roadmap to maintain alignment with evolving business priorities.

Subject Matter Technical Expertise and Scope Management:

  • Develop and maintain a strong understanding (SME level) of the business processes, technology landscape, and industry best practices.Act as the subject matter expert on Salesforce within the context of the experience area, advising stakeholders on optimal solutions.
  • Establish the scope for each deliverable, ensuring it directly contributes to business value and aligns with strategic goals.

Program Oversight:

  • Champion the vision, timelines, and dependencies for the pod, effectively communicating them to both business stakeholders and internal teams.
  • Participate in program governance and standards to ensure alignment across pods and with overall organizational goals.
  • Take direct accountability for business outcomes and ensure operational readiness for all Salesforce solutions.


Solution Design:

  • Lead the design and architecture of Salesforce solutions, including Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.
  • Ensure that all solutions are scalable, secure, and aligned with Salesforce best practices.

Integration and Customization:

  • Oversee the customization and configuration of Salesforce solutions, including custom objects, workflows, validation rules, and integrations with other systems.
  • Oversee and advise on design and implementation of integrations between Salesforce and other enterprise systems using APIs, middleware, and other integration tools.

Documentation and Mentorship:

  • Create and maintain comprehensive documentation for the solution architecture, including data models, integration points, and security protocols.
  • Mentor and guide other members of the development team, sharing knowledge and best practices to build internal expertise.

Continuous Improvement:

  • Stay updated on Salesforce platform updates, new features, and industry trends to continuously improve solutions and processes.

Qualifications:

  • 5+ years of experience in Salesforce development and architecture, with a deep understanding of Salesforce products and solutions.
  • Possess at least 2 salesforce certifications (Admin + 1 other) required. Advanced certifications preferred. 
  • Working knowledge of coding principles and customization vs declarative. Experience with data modeling, integration, and security in Salesforce.
  • Excellent communication, problem-solving, and leadership skills. Ability to work effectively with cross-functional teams and manage multiple projects simultaneously.

 

#LI-BN1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

This includes any companies that have been acquired by Shift4.

Select...
Select...
Select...
This role is onsite based in Las Vegas, NV or Center Valley, PA or Morrisville, NC or Atlanta,GA or Tampa FL. Which locations are you open to working at? *
Select...
Select...
Select...
Select...
Select...

This includes any companies that have been acquired by Shift4.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Shift4’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.