Back to jobs

Back Office Support Representative

Center Valley, Pennsylvania, United States

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Shift4 Payments is looking for an individual who is driven, extremely self-sufficient, highly motivated, and holds themselves to the highest standards of professionalism. We will be evaluating candidates based on how they interview, prior experiences, knowledge, and references.  This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues, and complete projects under tight deadlines even when there are competing requirements and changes in assignments.   

The Underwriting Support team is the acting support arm of the underwriting team globally.  The team is responsible for monitoring holds by underwriting, analyzing account changes for legal name and signers, queue monitoring and UW related entry work. Team members are responsible for their own work-load ensuring productivity and quality standards are met on a daily basis. 

 

 Job Responsibilities

  • Support risk mitigation by completing outbound verification calls for bank details and flagged fraud alerts
  • Assess pricing structures requests for Advantage Program pricing to ensure accuracy
  • Assess and approve Gateway Only Applications according to underwriting criteria
  • Assess and validate changes to authorized signers and legal names via addendums for both US and CAN merchants
  • Review updated submissions for previously held addendums to determine if approval is in order
  • Maintain and update CAN merchant profiles changes to authorized signers in GMAS 
  • Retrigger failed commands on the backend for merchants enabling alternative ACH Payments
  • Ensure all work in queue is caught up to deadline on a daily basis
  • Review and resolve underwriting holds to facilitate timely application approvals
  • Manage assignment of new underwriting application submissions to ensure timely review by the underwriting team
  • Identify and decline accounts exceeding 90 days on hold daily
  • Identify and review auto approved accounts that will require MCC updates through a daily report 
  • Assess merchant updates on DBA names to ensure it aligns with MCC guidelines
  • Review daily report for merchants that flagged for possible OFAC and TMF matches
  • Daily on going monitoring of possible OFAC matches through Giact
  • Review and analyze credit reports to determine if action is required for fraud alerts, security freeze, or bankruptcy
  • Review and identify duplicate accounts that may fall under the Rules of Engagement
  • Review EU Sub-Merchant onboarding requests in accordance with internal compliance and underwriting policies
  • Assess and approve legal name change closures 
  • Execute ACH hold adjustments on US and CAN merchant accounts
  • Complete merchant registrations and de-registrations through weekly reporting
  • Review weekly reporting to ensure site inspections ordered by Underwriting are being completed
  • Ensure all reports are completed in a timely manner to meet daily, weekly and monthly deadlines
  • Work through and complete bank audits for US and CAN
  • Establish Merchant profiles based on submitted global applications for Canada, EU, Puerto Rico and Virgin Islands
  • Communicate with merchants and sales partners to obtain missing items from underwriting conditional approvals, periodic reviews, and registration items
  • Assist with TIN mismatches and backup withholding 
  • Complete data entry tasks to existing merchants
  • Communicate with several internal departments such as Customer Service, Underwriting, Legal, RMs etc
  • Cross training between Underwriting and Account Maintenance when applicable
  • Completing project lists and other duties at management’s discretion

 

Qualifications:

  • High school diploma or the equivalent required.
  • Experience with Microsoft Office Suite, Google Suite required.
  • Strong typing skills with strict attention to detail is a must.
  • Excellent listening, written, and verbal communication skills.
  • Self-starter and who can handle multiple tasks in a fast-paced environment.
  • Problem solving and critical thinking ability to make a business decision
  • Accuracy when entering Data or reviewing documents 
  • Data Entry experience

 

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

This includes any companies that have been acquired by Shift4.

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Shift4’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.