Back Office Support Representative
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 Payments is looking for an individual who is driven, extremely self-sufficient, highly motivated, and holds themselves to the highest standards of professionalism. We will be evaluating candidates based on how they interview, prior experiences, knowledge, and references. This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues, and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
The Underwriting Support team is the acting support arm of the underwriting team globally. The team is responsible for monitoring holds by underwriting, analyzing account changes for legal name and signers, queue monitoring and UW related entry work. Team members are responsible for their own work-load ensuring productivity and quality standards are met on a daily basis.
Job Responsibilities
- Support risk mitigation by completing outbound verification calls for bank details and flagged fraud alerts
- Assess pricing structures requests for Advantage Program pricing to ensure accuracy
- Assess and approve Gateway Only Applications according to underwriting criteria
- Assess and validate changes to authorized signers and legal names via addendums for both US and CAN merchants
- Review updated submissions for previously held addendums to determine if approval is in order
- Maintain and update CAN merchant profiles changes to authorized signers in GMAS
- Retrigger failed commands on the backend for merchants enabling alternative ACH Payments
- Ensure all work in queue is caught up to deadline on a daily basis
- Review and resolve underwriting holds to facilitate timely application approvals
- Manage assignment of new underwriting application submissions to ensure timely review by the underwriting team
- Identify and decline accounts exceeding 90 days on hold daily
- Identify and review auto approved accounts that will require MCC updates through a daily report
- Assess merchant updates on DBA names to ensure it aligns with MCC guidelines
- Review daily report for merchants that flagged for possible OFAC and TMF matches
- Daily on going monitoring of possible OFAC matches through Giact
- Review and analyze credit reports to determine if action is required for fraud alerts, security freeze, or bankruptcy
- Review and identify duplicate accounts that may fall under the Rules of Engagement
- Review EU Sub-Merchant onboarding requests in accordance with internal compliance and underwriting policies
- Assess and approve legal name change closures
- Execute ACH hold adjustments on US and CAN merchant accounts
- Complete merchant registrations and de-registrations through weekly reporting
- Review weekly reporting to ensure site inspections ordered by Underwriting are being completed
- Ensure all reports are completed in a timely manner to meet daily, weekly and monthly deadlines
- Work through and complete bank audits for US and CAN
- Establish Merchant profiles based on submitted global applications for Canada, EU, Puerto Rico and Virgin Islands
- Communicate with merchants and sales partners to obtain missing items from underwriting conditional approvals, periodic reviews, and registration items
- Assist with TIN mismatches and backup withholding
- Complete data entry tasks to existing merchants
- Communicate with several internal departments such as Customer Service, Underwriting, Legal, RMs etc
- Cross training between Underwriting and Account Maintenance when applicable
- Completing project lists and other duties at management’s discretion
Qualifications:
- High school diploma or the equivalent required.
- Experience with Microsoft Office Suite, Google Suite required.
- Strong typing skills with strict attention to detail is a must.
- Excellent listening, written, and verbal communication skills.
- Self-starter and who can handle multiple tasks in a fast-paced environment.
- Problem solving and critical thinking ability to make a business decision
- Accuracy when entering Data or reviewing documents
- Data Entry experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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