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CAT Claims Manager

Tampa

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

What you will do in this position:

  • Manage daily activities and team members to ensure adherence to policies, procedures, and best practices. 
  • Evaluate claims and rectify policy coverage issues in excess of staff or external resource authority. 
  • Utilize superior customer service skills while working with insurers and external business partners regarding the handling and disposition of claims and other issues. 
  • Drive process improvements, maintain ethical standards and deliver high-quality results. 
  • Review open and closed claims to assess and document overall operational performance. 
  • Analyze and leverage KPI reports to drive operational efficiency and results. 
  • Delegate settlement authority as necessary based on internal CAT adjuster skill and experience.  
  • Provide leadership to internal team members and regularly conduct effective and timely structured Performance Feedback sessions. 
  • Coach, train and develop internal team members; set goals and lead to success. 
  • Conduct team member interviews and make staffing recommendations. 
  • Participate in recruitment and installation of potential external CAT desk resources. 
  • Pursue continued education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes. 
  • Facilitate the settling of complex claims and process related paperwork. 
  • Ensure adherence to state statutes, ethical guidelines, and company standards at all times. 
  • Availability to work additional hours during CAT events as business needs arise. 
  • Facilitate a work environment that fosters and supports ethical decision-making and actions by motivating, promoting, and modeling ethical behavior, as well as executing job responsibilities in accordance with Slide's core values and policies. 
  • Perform other duties, as assigned. 

 

What you bring to the position:

Education, Experience, and Licensing Requirements

  • Bachelor’s degree or an equivalent combination of a High School diploma and pertinent work experience is required.  
  • 5+ years of experience working with diverse types of claims in the P&C homeowner’s insurance industry required.  
  • 3+ years of experience with Florida insurance laws and Florida good faith claims handling required.  
  • 2+ years of experience in CAT claims preferred. 
  • 2+ years of leadership experience including setting goals and managing performance required. 
  • 2+ years of experience working directly for an insurance carrier required.  
  • Active Florida 6-20 Resident All Lines Adjuster License required.  
  • Industry designations or certifications a plus.  
  • Experience with Guidewire ClaimCenter a plus.

Qualifications/Skills and Competencies needed to be successful

  • Proven success with negotiations and vendor management.  
  • Must have a thorough understanding of insurance-related legal procedures, regulations, and claims processing.  
  • Strong planning, analytical, organizational, negotiation and communication skills.  
  • Excellent interpersonal skills with a focus on excellent customer service. 
  • Comprehensive knowledge of property claims practices and legal terminology. 
  • Data-driven, analytical approach necessary. 
  • Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions. 
  • Possesses strong customer service skills with the ability to calmly address customer escalations.  
  • Demonstrated leadership and managerial skills. 
  • Ability to work independently, multi-task and adapt to frequent priority changes.  
  • Ability to plan, prioritize workload, organize, and coordinate multiple tasks and projects.  
  • Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. 
  • Proficiency in Xactimate. 
  • Must possess excellent writing skills.  
  • Desire to live Slide’s Core Values.  

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!  Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.  A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

 

2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) &

2024 TOP WORKPLACE - USA Today (National)

 

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