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Sr. Technical Program Manager, Customer Data

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Senior Technical Program Manager to join the Customer Experience team, working with Engineering, Data Science, Product, Legal, Sales, and Customer Success to create a world class mental healthcare experience. This individual will be responsible for defining a strategy for and delivering standard and custom data, analytics, and reporting to Spring Health’s large employer and payer customers and technology partners in a high-performing, scalable, and secure environment

What you’ll be doing:

Customer Consultation and Requirements Gathering

  • Dive deep on customer and vendor data requirements - in pre-sales, implementation, and on-going post-sales engagements - by directly leading technical conversations with customers and vendors 
  • Establish strong collaboration and working relationships with cross-functional stakeholders internally and externally (includes Data, Business Intelligence, GTM, BI, Executive, Finance, Legal, Clinical, and HR/People teams)
  • Analyze data trends and translate data into stories that communicate the value of Spring Health to customers

Define a Product Roadmap for Customer Data

  • Define and execute strategies and roadmaps for data sharing, ad hoc reporting, and data stories for customer QBRs/ABRs
  • Balancing competing priorities while maintaining a long-term vision.
  • Validate data self-service use cases for customer and CSM needs from all ad hoc requests; collaborate with PMs across the org to get these prioritized on their roadmaps when required
  • Determine and optimize the key performance indicators for your team

Execution: Deliver High-quality Customer Data Commitments

  • Prioritize customer data requests. 
  • Build data delivery solutions that ensure member privacy is held to the highest legal and ethical standards
  • Manage data requests through to high-quality delivery to Payers and large Employers (includes ad hoc reporting, QBR decks, data feeds, etc.)
  • Leading complex projects beyond technical delivery, including analytical deep dives and operational efficiencies.
  • Coordinate with GTM teams to ensure Sales and Customer Success enablement of customer data products and processes
  • Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans - to internal and external audiences, often at executive level

What success looks like in this role: 

  • Customer, vendor, and internal stakeholder satisfaction with speed/quality/completeness of data sharing requests
  • Efficiency gains of Engineering and Data teams through automation
  • Quality of data matching/data sharing

What we expect from you:

  • You’ve worked for 3+ years in a data function, preferably as a Product Manager, Data Consultant/Strategist, or Technical Program Manager for data or API products, at a technology-driven organization with data analysts, data scientists, analytics engineers, and software developers
  • You have experience leading high-profile customer and vendor engagements to deep-dive on requirements, present roadmaps, and demo product functionality
  • Experience gathering requirements, refining specifications, and managing data integration projects through deployment
  • You can articulate high-level insights from raw data and present these data stories to customers, speaking directly to the customers’ interests and needs
  • You feel comfortable reading and writing technical documentation about the capabilities of an API or other data service
  • Foundational understanding of common data exchange methods (e.g., REST, SFTP)
  • You have built B2B or B2B2C products, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
  • You have an outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area, and consistently delivering on OKRs
  • You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
  • You are comfortable navigating ambiguous problem areas 
  • You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
  • You have the mental resilience to know that we're just at the start of a long journey in which change is constant
  • You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
  • You possess strong organizational and project management skills, and are careful and accurate with details
  • You possess excellent product judgment; ability to prioritize competing opportunities, balancing stakeholders need

Bonus Qualifications

  • Experience working in healthcare or another regulated industry
  • Quantitative background (e.g., mathematics, statistics, computer science, engineering)
  • Proficient in SQL
  • Master’s degree or MBA 
  • Experience implementing HL7, 270/271, and other common Healthcare standards a plus
  • Proficiency in SQL a plus

The target base salary range for this position is $159,100 - $194,150, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

 

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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