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Client Services Associate

Austin, Texas, United States

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Manager or equivalent leadership.

CLIENT SERVICES ASSOCIATE- MAIL CENTER AND OFFICE SERVICES

 

Job Overview:

The Client Services Associate provides exceptional Mail and Office services in the following areas:

  • Mail and Office Services (Mail Center and Print Services).
  • Shipping and receiving.
  • Office Supply/Pantry: Ordering, Stocking, and Inventory.
  • Copier and Print Machines (MFD Devices): Toner and Paper ordering, stocking, inventory, replacement, and basic device troubleshooting.
  • Overall, this position requires continuous demonstration of superior customer service and hospitality to all client and SPS employees while maintaining a professional image of the company.
  • Regular and punctual attendance is a critical requirement for this role.

 

Duties and Responsibilities:

  • Provides top-level customer service and professionalism to all clients and associates during all interactions.
  • Receiving, sorting, documentation/updating status into a chain of custody software system, and delivery of incoming mail and packages.
  • Mailing/Shipping, packaging, documentation/updating status into a chain of custody software system and transferring custody of all outgoing items to the proper carrier.
  • Acts as point of contact for company personnel on mail/ office services inquiries.
  • Performs daily key ops service of multi-function devices and ensures functionality of the device, inventory and replenishing toner and copy paper, and basic troubleshooting (paper jams).
  • Submitting and completing work order requests from our work order software system.
  • May service and replenish stock in pantry, conference and or kitchen areas. (Varies by location)
  • May perform meeting room and conference room set ups.
  • May perform building occupant move assistance within assigned facilities.
  • May perform light maintenance and light cleaning duties as assigned.
  • Maintains the Business Service Center area in a neat and orderly fashion.
  • Monitors and replenishes paper and mail services supplies on all floors.
  • Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
  • Cross training to learn all aspects of the Mail Services team and assists others with cross training.
  • Builds and maintains professional relationships with customers and other teams.
  • Possible driving involved. Requires a valid driver’s license and clean Motor Vehicle Record background.
  • Follow and adhere to all safety protocols and policy/procedure expectations.
  • Other duties as assigned by manager or supervisor.

 

Competencies:

  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • PC skills, MS Office Suite experience, and data entry.
  • Ability to handle multiple tasks simultaneously.
  • Good organizational skills.
  • Working knowledge of MFD equipment.
  • Requires knowledge and understanding of shipping/receiving processes and the ability to determine correct methods and services for packaging and shipping.
  • Possesses ability to work independently and capable of completing assignments on time.
  • Maintains professionalism and composure when interacting with all employees and provides the highest level of confidentiality.

 

Qualifications and Education Requirements:

  • High School Diploma (or equivalent) required.
  • Ability to work assigned work hours determined by manager.
  • Excellent organizational and time management skills.
  • Analytical abilities and aptitude in problem-solving.
  • Effective written and verbal communication skills in an office setting.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Required to maintain an overall professional appearance and attitude.
  • Adhere to all policies and procedures required.
  • Requires a valid driver’s license and clean Motor Vehicle Record background.
  • Requires fingerprinting and criminal background check.

 

Physical Demands

  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
  • Ability to lift or move 40 lbs. or greater frequently.

 

Travel:

  • None or Negligible.

 

Other Duties: 

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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