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Senior Project Manager

Charlotte, North Carolina, United States; Detroit, Michigan, United States; Jacksonville, Florida, United States; Louisville, Kentucky, United States; Milwaukee, Wisconsin, United States; Orlando, Florida, United States; Raleigh, North Carolina, United States; Tampa, Florida, United States

 

Senior Project Manager

Reports to: Vice President, Business Transformation and Shared Services, Americas

A world-class global workplace services organization is seeking a strategic and results-driven Senior Project Manager to join its Business Transformation and Shared Services team. This role is ideal for a seasoned professional with experience leading complex, cross-functional initiatives that drive operational excellence and business transformation.

About the Role:

The Senior Project Manager will oversee a variety of high-impact projects and programs within the Operations function, including initiatives related to Customer Health Management, Quality Assurance, Vendor Management, and Continuous Improvement. This role combines strong project leadership with the ability to influence and guide cross-functional teams toward successful execution using PMI, Agile, and Waterfall methodologies.

Responsibilities:

• Lead a portfolio of strategic projects, defining project goals, success metrics, and execution plans.

• Develop and implement processes, tools, and change strategies to support user adoption and long-term project maturity.

• Manage complex, multi-workstream initiatives, including schedules, milestones, and deliverables across teams.

• Plan and execute project rollouts with cross-functional stakeholders, ensuring alignment and timely delivery.

• Facilitate stakeholder meetings (including large-scale reviews with 50+ participants), driving accountability and results.

• Monitor and manage project risks, resource conflicts, and dependencies to ensure smooth execution.

• Track project financials and ensure alignment with budget expectations.

• Regularly communicate project status, issues, and outcomes to leadership and stakeholders.

• Contribute to business development activities, including proposal support and client engagement.

Desired Background:

• 8+ years of experience leading large-scale projects or portfolios, ideally within a workplace services or outsourced services environment.

• Bachelor’s degree required; preferred fields include Business, Marketing, or Project Management.

• Certifications such as PMP, Certified Business Analyst, or Scrum Master highly desired (or equivalent experience).

• Proven ability to lead initiatives across business, operations, and IT domains.

• Strong organizational, interpersonal, and communication skills, with experience influencing senior and executive stakeholders.

• Skilled in managing projects in a global, matrixed, multicultural environment.

• Must be able to work core business hours

• Willingness to travel as needed (not on a regular basis).

 

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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