Technical Writer

About Stellic

Remember the days when you were navigating your academic path — the feeling of being lost, unsure of which courses to take, or uncertain about your graduation timeline? At Stellic, we get it because our journey started just like yours. Born out of the challenges faced by international students at Carnegie Mellon, we’ve grown into a movement that’s reshaping the future of education by addressing one of higher education’s biggest challenges: the $200B dropout crisis.

Today, we’ve partnered with 75 universities across 7 countries — including top institutions like Cornell, Columbia University, and Ohio State University — to empower students to take control of their academic journey with clarity, confidence, and purpose. Our platform gives students the tools they need to plan ahead, stay on track, and succeed, from day one through graduation.

At Stellic, we believe in the power of personalized education, and our culture thrives on collaboration, innovation, and the passion to solve meaningful problems. Your ideas will have a real-world impact, as you work alongside some of the brightest minds in the industry to reimagine what education can be. Join us; together, we’ll help millions of students worldwide own their educational future.

Don’t take our word for it, see it for yourself!

• "Stellic cut down 2 hours of brainpower before registration to just 30 minutes!" – Rising Senior
• “I noticed that when I was in meetings with my advisor after we got Stellic, we could spend more time talking about career paths, the future, and what made sense for me from a professional standpoint" - Rising Senior
• “One of the key things about Stellic is that I can have it open, my advisor can also have it open and see exactly what I’m looking at. And I don’t have to hope and pray that they remember who I am." – Rising Junior
• "Just had the most AMAZING advising session...a student was changing majors and they built a new plan to show her parents within minutes. She was beaming (and so was I!)...this is incredible to use" - Advisor
• “Stellic has caused us to be more inspired about the work that we do. Having a platform that is agile, responsive, flexible and shows potential for moving forward - and a collaborative team approach - has been remarkable." - Administrator

About the Role

As Stellic’s technical writer, you’ll create educational content for customers and internal teams, to support implementing and using Stellic products. This position participates primarily in communication that affects the customer lifecycle post-sale.

This role combines technical communication and training video creation skills with project management, empathy, and storytelling. The Technical Writer will be a member of cross-functional teams that include subject matter experts from all corners of the company. You’ll be tasked with turning lessons learned from their customer interactions and field experiences into meaningful content for our customers.

We’re looking for a technical writer that can thrive in our fast-paced startup world, and who has the experience to help Stellic scale our documentation. In this role, you’ll:

• Assess the training and documentation needs of our customers and internal teams for new and existing features.
• Develop written and video content through collaboration with Product, Engineering, and customer-facing teams, including integration materials used during implementation.
• Work in partnership with other departments to improve our customer help center and our internal product knowledge base.
• Support product adoption and customer education, with a goal of deflecting customer questions with docs and training.
• Assist in writing product updates and release notes to make sure our customers stay updated on the latest features and releases.
• Assess gaps in existing documentation and develop a strategy for updating and refining it.

You'd be a great fit for this role if you have the following skills and experiences:

• 3 years of relevant experience as a SaaS software technical writer or content manager, including producing written and video content.
• Superior writing skills, with ability to explain technical concepts to a diverse audience.
• Ability to empathize with our partners to make them successful using our product.
• Ability to learn new technologies and concepts quickly and then design and develop clear training materials on them.
• Motivated self-starter, capable of taking initiative, with exceptional teamwork skills, who is comfortable defining new documentation processes.
• Experience with Intercom and Notion.
• Experience using AI or other automation tools to assist in docs and training.
• Experience designing instruction for in-person delivery of training.

Why Join

• Be part of a customer-centric team that is addressing the core issues in higher education via an expandable platform that is overwhelming loved by students and valued by administrators
• The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth
• Work and learn from some of the most prominent thought leaders in higher education and SaaS
• Be part of a culture where ownership, new ideas, and creativity is celebrated
• Generous stock options in a Series A stage startup
• Flexible, outcome-based culture
• Medical, dental, vision, and life insurance
• 401K and commuter benefits
• Annual international retreats in some of the most beautiful cities & towns

Salary: $100,000 -$140,000 base salary, plus equity

Stellic is an Equal Opportunity Employer

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.