Senior Systems Administrator

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

We are seeking a highly skilled SaaS Systems Administrator to ensure the seamless operation, maintenance, and optimization of our suite of SaaS applications. You will play a critical role in managing day-to-day operations, troubleshooting, and enhancements to guarantee a smooth user experience across the company.

Key Responsibilities:

• SaaS Application Management: Administer and maintain Entra ID (Office 365 and Intune), Google Workspace, Keeper, O365, Slack, and Atlassian products (Confluence and Jira), ensuring optimal performance and user accessibility.
• User Support and Training: Provide technical support to end-users, resolving issues promptly. Conduct training sessions to enhance user proficiency.
• System Monitoring and Maintenance: Ensure the reliability, security, and efficiency of SaaS platforms through ongoing monitoring, upgrades, and regular maintenance.
• Integration and Automation: Develop strategies to enhance workflows by integrating SaaS applications, driving operational efficiency and productivity. 
• Security Management: Manage user accounts, permissions, and security settings. Perform regular security audits and implement necessary measures to protect data integrity.
• Documentation: Maintain clear and thorough documentation of systems configurations, procedures, and changes to facilitate seamless operations and collaboration.

Qualifications:

• Experience: A minimum of 3-5 years experience in SaaS administration, with a focus on Entra ID (Office 365 and Intune), Google Workspace, Keeper, Slack, and Atlassian products.
• Technical Skills: Proficient in system administration, user support, and security management for cloud-based applications.
• Problem-Solving: Strong analytical and troubleshooting skills, with the ability to resolve issues efficiently and independently
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users

Autonomy: Ability to take initiative, make sound decisions, and operate effectively within an autonomous, trust based environment

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.