Senior Integration Engineer

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

As a Senior Integration Engineer, you will have an opportunity to build critical Integration infrastructure
that surfaces data and insights across the company. The Integration team is really the intersection
of business processes with business and platform. You will be responsible for designing, building,
and maintaining the integration infrastructure and systems that support Talkdesk’s SaaS platforms.
The role may include designing and implementing integration solutions, developing and deploying
data pipelines, and creating and maintaining data visualization tools.

Core Responsibilities

• Design and develop robust and scalable integration pipelines to support data integration
  using Kafka, Fivetran, Snowflake, Airflow, Starburst and dbt.
• Help lead the implementation and maintenance of the data platform solutions, ensuring data
  integrity, performance, and security.
• Collaborate with multi-functional teams including data scientists, analysts, and software
  engineers to understand data requirements and deliver high-quality solutions.
• Evaluate and implement standard practices for data ingestion, ETL processes, and data
  quality frameworks.
• Optimize and tune data processing workflows and SQL queries for improved performance
  and efficiency.
• Contribute to ad hoc projects executed by the business analytics team by structuring
  integrations, data, conducting analyses, and synthesizing presentations or other report-outs.
• Stay up-to-date with industry trends and advancements in integration, continuously
  improving the team's technical knowledge and skills.
• Collaborate with infrastructure and operations teams to ensure reliable and scalable data
  storage, processing, and monitoring solutions.
• Develop an in-depth understanding of our industry on integration platforms like Boomi,
  Starburst.

What You Bring To The Team

• Bachelors degree in Computer Science, Engineering, or a related field. Advanced degree
  preferred.
• Proven experience (5+ years) in data engineering, designing and implementing data
  pipelines, and building data infrastructure.
• Strong expertise in working with Snowflake, Airflow, Starburst and dbt, including data
  modeling, ETL, and data quality assurance.
• Proficiency in SQL and experience with optimizing and tuning queries for performance.
• Solid understanding of data warehousing concepts, dimensional modeling, and data
  integration techniques.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and cloud-based data technologies.
• Strong programming skills in Python or other scripting languages for data manipulation and
  automation.
• Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
• Strong communication skills with the ability to effectively collaborate with multi-functional
  teams and partners.
• Experience in database maintenance, schema design and relational modeling.
• Clear communication about complex technical topics.
• Comfortable working in a fast-paced and highly collaborative environment.

Bonus Points

• Experience with streaming data processing frameworks (e.g., Apache Kafka, Apache Flink).
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).
• Knowledge of distributed computing frameworks (e.g., Spark, Hadoop).
• Experience with data governance, data security, and compliance practices.
• Understanding of DevOps principles and experience with CI/CD pipelines.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.