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Commercial Account Executive

Remote USA

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

The Commercial Account Executive role focuses exclusively on formulating and building a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. You will report into a Sales Director working in a small, tight knit team.

Responsibilities:

  • Identify, qualify and close a sales pipeline (100% net new logos)
  • Prospect into CTOs, Engineering/IT Leaders, & technical end-users
  • Build relationships that result in growth opportunities
  • Partner with our Solution Engineers and utilize the village throughout the sales cycle
  • Participate in our sales enablement trainings
  • Business deal-making capability, and the ability to ferret out opportunities, create relationships, find the hidden issues during due diligence, and bring the transaction to closure.
  • Demonstrated track record in planning and implementation of new business activity involving new technology


Required Experience:

  • 5+ years of experience growing revenues to a substantial level and scale bookings growth and net-new customer
  • 2-4 years of experience in sales functions - preferably 2+ years in SaaS related sales 
  • Bachelor's degree or equivalent experience
  • Willingness and ability to travel up to 50% of the time
  • Consistent track record of quota achievement in the SaaS industry, closing deals exceeding $50k ARR
  • Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals
  • Proficient with web-based demo software and tools
  • Stellar work ethic, passion for closing and exceptional drive
  • Strategic thinker with the ability to execute both short-term and long-term sales plans
  • Strong interpersonal skills and willingness to excel in a team-oriented atmosphere
  • Strong planning, writing, presentation and communication skills

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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