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Technical Enablement Manager

Salt Lake City

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

We are seeking a dynamic and experienced Technical Enablement Manager to empower our Technical Field with the knowledge, tools, and resources necessary to drive customer adoption and accelerate the sales cycles. This role is pivotal in developing enablement programs that enhance technical proficiency, improve customer engagement, and align teams with best practices in pre-sales and post-sales support.

Key Responsibilities:

  • Design, develop, and execute technical enablement programs tailored for the technical field.
  • Collaborate with Product and Sales leadership to identify technical training needs and gaps.
  • Create and deliver engaging training sessions, workshops, and certifications.
  • Develop and maintain technical content, including playbooks, demos, competitive analyses, and best practice guides.
  • Facilitate hands-on training on new product releases, integrations, and solutions.
  • Implement scalable learning methodologies, including e-learning, live sessions, and self-paced courses.
  • Track and measure enablement effectiveness through key performance metrics and feedback loops.
  • Work closely with leadership to align enablement strategies with business goals and customer needs.
  • Stay updated on industry trends, customer pain points, and emerging technologies to keep training relevant and impactful.

Qualifications:

  • 5+ years of experience in technical enablement, sales engineering, customer success, or a related technical field.
  • Strong understanding of sales processes, customer success strategies, and technical solution selling.
  • Experience in developing and delivering technical training programs.
  • Ability to simplify complex technical concepts and communicate them effectively to diverse audiences.
  • Proficiency in enablement tools such as LMS, knowledge bases, and content management systems.
  • Excellent project management and cross-functional collaboration skills.
  • Familiarity with cloud technologies, SaaS solutions, and enterprise software ecosystems is a plus.
  • Strong analytical skills to assess training effectiveness and optimize enablement initiatives.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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