Delivery Manager

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

*Please note this is a hybrid role based on-site 3 days/week

*Internal title: Staff Program Manager

Job Description
The Delivery Manager collaborates with executive stakeholders to define use cases, leads delivery teams through deployment, drives user adoption, and ensures the realization of business value. This position requires a combination of skills including consulting, product management, project management, facilitation/problem-solving, stakeholder management, and a solid understanding of the software development lifecycle.

Roles & Responsibilities

• Collaborate with customers to develop use cases that drive business value.
• Lead cross functional team of engineers, product managers, QA, and DevOps to deliver successful deployments.
• Identify, track, and mitigate risks. Remove obstacles before they become issues.
• Manage customer expectations.
• Quantify and track value metrics.
• Drive customer success and adoption with a focus on customer retention and expansion.
• Communicate effectively and proactively with customers to build trusted relationships.
• Must be located in the metro-Detroit Area.
• Work on-site 3 days per week (Tuesday, Wednesday, Thursday).

Skills & Expertise

• Bachelor’s degree in STEM; Advanced Engineering degree or MBA preferred.
• With a total 4-6 years of experience and a minimum 3 years of consulting, product, and/or delivery management experience with enterprise SaaS solutions.
• Experience leading customer engagements.
• Credible customer presence. Capable of communicating effectively and building a trusted advisor relationship.
• Strong customer orientation with a drive to understand business needs.
• Ability to navigate between business and technical domains of a software implementation project.
• Excellent presentation and written communication skills.

Preferred Skills

• Experience managing enterprise software solutions and driving tangible business value and outcomes for customers.
• Expertise in SaaS deployments and domain experience in automotive sales and marketing

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.