Customer Service Support Representative (Retail)

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

*Role is on-site in West Chester, OH 5 days/week

*This position supports our teams that work with Retail (Sales and Finance) areas of a dealership.  Prior experience a plus!

Internal Name: Associate Customer Support Engineer

Job Description

We’re looking for an enthusiastic individual with a passion for customer service who is eager to take on challenges and learn in a dynamic environment. In this entry-level role, you will assist our support team by coordinating and communicating with our dealership clients regarding support issues. You’ll help ensure that processes and deliverables are met while gaining valuable experience in the field. Our collaborative culture encourages both independent and teamwork, allowing you to grow and contribute to projects in an agile setting.

Key Responsibilities

• Assist in responding to customer inquiries and support issues via phone, email, or chat
• Help document, track support requests, and ensure timely follow-up with clients
• Collaborate with team members to provide effective solutions and improve customer experience
• Maintain organized records of client communications and support activities
• Learn and apply company processes and best practices in customer support
• Participate in team meetings to share insights and discuss ongoing projects
• Support the team in maintaining a positive and collaborative work environment
• Stay updated on product knowledge and company policies to provide accurate information to clients

Skills and Experience

• Previous experience in customer service or a related role
• Strong communication skills, both written and verbal
• Ability to think creatively and approach problems with a solution-oriented mindset
• Interest in learning how to solve complex technical issues and a willingness to tackle challenges
• Familiarity with SaaS concepts (nice to have)
• Exposure to dealership operations or DMS systems (nice to have)
• Basic understanding of ITIL process guidelines for incident, change, and problem management (nice to have)
• Travel may be 10% by car,  and/or plane

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

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Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.