Senior Product Analyst

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love. As a Staff Business Analyst, your key responsibilities would be -

Key Responsibilities

• Deeply understand and embody the voice of the customer - Be in front of the users, do qualitative research and define and track quantitative product metrics. You will then be communicating to the team a deep understanding of our users, their underlying pain points, the data about how they go about doing their day to day job, and later on how do they engage with our products.
• Drive new customer discovery – Interact with new customers to develop an understanding of their business to evaluate the product fit and work with the Product and Engineering team to close out the gaps to ensure a smooth product rollout.
• Help launch new products – Work closely with our “early-adopters” customers to help launch new products and spend time with them to gather early feedback from them to help drive product improvements before making it generally available.
• Champion the domain - Track industry trends and the competitive landscape as they pertain to your product and help define the product improvement strategy to constantly stay ahead of the curve.
• Hybrid Work - This role requires 3 days of onsite work per week.
• Travel - This position will involve up to 20% travel to meet with customers and partners.

Skills and Experience

• Experience: 2-6 years of B2B SaaS Product Analytics experience
• Leverage: advanced SQL skills to extract, analyze, and interpret large datasets, enabling data-driven product insights and strategic decision-making
• Curious: You are exceptionally curious about new products and how users will respond to them.
• Data-driven: You are a logical thinker who likes to measure things and make decisions based on that data.
• Empathetic: You deeply understand how customers think. You can accurately predict how changes will make them feel. You enjoy creating delight.
• Excellent Communication: You are comfortable and confident sharing your thoughts in verbal or written form. You can engage constructively in debate and discussion with your colleagues and peers.

Preferred Skills

• Experience working in the automotive industry, and specifically with different aspects of dealership management systems
• Strong technical or business analytics background
• Experience as a Product/Business Analyst in B2B software company

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

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