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Account Manager - UK Market

London, UK

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

 

We are looking for an Account Manager passionate about the restaurant industry to join our team based in London.

What you will do:

As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will:

  • Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
  • Be the primary point of contact and build long-term relationships with customers
  • Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
  • Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
  • Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
  • Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
  • Ensure the support and training to use our tools
  • Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants

Your KPIs will include (but not limited to) and are subject to change based on business needs:

  • Monthly revenues generated by the restaurants in your portfolio
  • Promotions available across your portfolio
  • Maintaining and reducing our Churn Level
  • Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
  • Number and quality of restaurants participating in TheFork Festivals

Requirements:

Essential requirements

  • Work location: 3 days office based (London office)
  • Years of experience in account management or relevant role: +2y
  • Language: fluent English plus additional any other language.
  • Self-starter, results-oriented person who loves to reach and exceed targets
  • Knowledge of the revenue management related issue
  • Very comfortable having conversations and negotiations over the phone
  • Analytical and creative mind, able to offer the customers the best solutions
  • Able to quickly establish a climate of trust which conduces to the development of the business relationship
  • Autonomous and familiar to work with KPIs and targets
  • Proven ability to manage multiple projects at a time

Desirable requirements:

  • Experience in the field of the Internet/Tech
  • Experience in pitching and selling promotions/deals/flash sales
  • Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 800)

What we offer you: 

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️ Flexible working environment  (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary and bonus

🍕 Lunch vouchers available 3 working days per week (delivered to the office only)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment  

🤸‍♀️ Lifestyle benefits that can be used to reimburse  expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥 Health insurance 

👩‍🦽 Life & Disability Insurance at no cost to the employee

👴 Attractive pension plans  

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area    

🎤 Team building events 

 

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

 

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

 

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