Revenue Operations Team Leader - Cash Collection

Join our Movement and Champion Restaurant Culture! 💚

 

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

About the role

As a Cash Collections Team Leader, you will play a key role in reducing bad debt across multiple markets by guiding and empowering a team of specialists through the entire cash collection cycle — from the first overdue invoice to final resolution, including handover to external collection agencies when necessary.

You'll be responsible not only for maximizing collection rates but also for preserving and growing our base of published and bookable restaurants, reducing financial churn, and ensuring appropriate controls for restaurants rejoining our platform.

You’ll lead a team of 9 Specialists / Senior Specialists across various markets and act as the primary point of contact for Country Managers, Sales Directors, and Account Management teams.

What you will do

Lead and optimize cash collection efforts:

• Drive cash recovery by strategically prioritizing outbound and inbound collection activities within your team (e.g. WhatsApp follow-ups, pre-collection steps, and custom outreach tactics by actively calling, mailing campaigns).
  
  
• Monitor and manage the performance of all payment methods in your portfolio (e.g. direct debit, wire transfer, credit card).
  
  
• Oversee relationships with recovery agencies and legal partners: manage claim submissions and track recovery rates and timelines.
  
  
• Ensure up-to-date reporting on key KPIs and support the team in prioritizing actions based on business impact.
  
  

Manage and develop your team:

• Allocate tasks and adjust team focus based on real-time service needs and individual strengths.
  
  
• Conduct regular quality checks to ensure alignment with internal performance standards and customer focus.
  
  
• Foster a motivated and engaged team by setting tactical challenges, incentives, and clear development goals.
  
  
• Hold regular 1:1s to support personal growth and address challenges.
  
  
• Act as the main point of resolution for operational or team-related issues.
  
  
• Keep your team informed and connected by sharing news, updates, and celebrating wins.
  
  

Collaborate with internal stakeholders:

• Partner with other team leaders to identify improvement opportunities, escalate feedback, and align on department priorities.
  
  
• Prepare and present monthly debt performance reports, leading credit committee reviews alongside Sales Directors.
  
  
• Work cross-functionally with departments like SAO, Sales, AM, and Quality to ensure process efficiency and address root causes of recurring issues.
  
  

Who you are

• Fluent in English, and communication abilities  in Spanish. 
• A natural leader with proven experience managing a team.
• Strong analytical skills, with a solid knowledge of Excel and KPI tracking.
• Confident working under pressure and focused on delivering results.
• Excellent communication and negotiation abilities.
• Highly organized with a sharp attention to detail.
• Collaborative, proactive, and customer-centric.
• Experience with Salesforce or Microsoft Dynamics is a strong plus.

What we offer you  

😄 An awesome team (not everybody like our jokes, but we try our best) 

🏠 A Permanent contract (that can be useful in life) 

⚖️ Flexible working environment (2 days home office per week) 

💸 Competitive fixed salary and bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams - More than 30 nationalities and 16 offices worldwide 

🏳️‍🌈 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app  

⏳ A program dedicated to help you have the best work/life balance 

🏥 Health insurance fully covered by the company 

👩‍🦽 Life Insurance and Disability at no cost to the employee  

🍴 Amazing offices with dining, coffee point on each floor, and leisure area    

🎤 Team building events (we love karaoke. A lot. A lot.)

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you!

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

 

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly

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