Process Engineer

Process Engineer

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.

Working at THE ICONIC means joining a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.

Operations Development Team at THE ICONIC

THE ICONIC Operations team is the heart of our business, busy connecting our products to our customers in the most efficient way. The Operations Development Team is made up of process engineers and specialists who drive and implement process driven step change and continuous improvement initiatives across the breadth of operations and the wider business.

Reporting to the Operations Development Manager, the Process Engineer is the subject matter expert in our Ops Development team, working to analyse both existing processes as well as Platform Partner needs to design, document and implement new solutions.

What you will do

• Love solving problems, and use data analysis and learning from others to find the best pragmatic solution for the circumstances both now and into the future.
• Responsible for researching and analysing existing operational processes, identifying process inefficiencies and opportunities for improvement and documenting processes to support training for change implementation. 
• Comfortable researching the market to evaluate vendors for Partnership as well as  competitors for benchmarking.
• A self-learner and who loves to stay up to date with the latest developments in continuous improvement, process engineering, logistics automation, Lean / Six Sigma process analysis, leveraging data and finding the right blend between people, processes and technology best practice.
• Produce and demonstrate quality over quantity, ensuring solutions are delivered to achieve the right outcome at the right time; while understanding when to be roughly right as opposed to being precisely wrong, and that context is key. 
• Partner with relevant stakeholders to develop best practices and ensure organisational learning.
• Build strong, trust-based relationships with stakeholders to support their needs and goals. 
• Have a safety first mindset and identify potential compliance/legal/safety issues present in our processes and work with relevant stakeholders to provide appropriate recommendations and solutions. 

What we are looking for 

• Experience in a similar role or have a passion for process, logistics, people, technology and bringing these all together to deliver reliable, sustainable and productive outcomes.
• A deep understanding and competency with Process Improvement, Project Management and the financial drivers of Operations and supply chain processes. 
• Strong written, verbal and visual skills
• High attention to detail and accuracy. 
• Basic knowledge of methodologies such as Agile, Lean, RCA, Theory of Constraints, Six Sigma etc
• Being agile with a continuous improvement mindset and willing to learn and share.
• Have an understanding of complex high volume fulfilment operations - in retail or fmcg supply chains.

Life at THE ICONIC

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

• Attractive salary. We offer an attractive salary to manage a predominately Monday to Friday, business hours operation with free onsite parking.
• The learning  collective. Training & continuous learning opportunities.
• Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year .
• Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself.
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales.
• Wellbeing. Access to our discounted gym memberships and wellbeing programs.
• People  first. Access to our Employee Assistance Program for you and your family.
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.

Additional Information

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.acquisition@theiconic.com.au