Desk Clerk Lead

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Subsidiary: T&H Services

Job Title: Desk Clerk Lead

Work Location: Guam

Labor Category: Non-Exempt | CBA

Pay Rate: $21.05 per hour

Health & Welfare: $7.50 per hour

About the Role 

This role serves as the lead for administrative and customer service support within military housing operations. Manages the Electronic Military Housing (eMH) database, maintains accurate housing records, coordinates room assignments and inspections, and serves as a primary point of contact for service members regarding housing-related needs and concerns.

What You'll Be Doing

• Provides technical guidance and support to team members, assists with daily operations, and ensures work is completed accurately and in accordance with quality and compliance standards.
• Utilizes, updates, and maintains the Electronic Military Housing (eMH) database to support daily housing operations and maintain accurate records.
• Receives, processes, reconciles, interprets, and summarizes documentation using standard office equipment and established procedures.
• Communicates regularly with service members, vendors, government personnel, and company employees to exchange information, coordinate services, and provide customer support.
• Responds to service member concerns, assists with identifying appropriate solutions, and conducts timely follow-up to ensure issues are resolved and customer needs are addressed.
• Maintains accurate and complete manual and electronic records related to service members, room assignments, barracks, inspections, and other housing operations.
• Manages room assignments, transfers, and terminations in accordance with established policies and procedures.
• Schedules and conducts check-in, check-out, vacancy, and other required room inspections.
• Follows established methods, procedures, and quality standards to complete assigned tasks efficiently, accurately, and consistently.
• Logs, tracks, coordinates, and reports service calls to the appropriate department or area of responsibility and follows up as needed.
• Issues, tracks, and maintains accountability for mechanical keys and electronic key cards assigned to service members and rooms.
• Adheres to company policies, procedures, applicable government requirements, and safety regulations.

What We're Looking For

• stomer service, front desk, housing, hospitality, or administrative experience in a retail, office, hospitality, or other service-oriented environment.
• Strong verbal and written communication skills, with the ability to interact professionally and effectively with service members, customers, staff, vendors, and government personnel.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Knowledge or experience with the Enterprise Military Housing (eMH) program is preferred.
• Must be able to satisfactorily complete a Tier 1 Public Trust background investigation, if required for the position.
• Must be able to obtain and maintain access to the applicable government worksite.
• Must possess and maintain a valid state-issued driver’s license and a safe driving record in accordance with company policy when operating vehicles or equipment is required.

Physical Demands & Work Environment

• Ability to sit or stand for extended periods while working at a computer or desk.
• Frequent use of hands for typing, data entry, operating office equipment, and handling paperwork.
• Ability to routinely climb stairs and walk throughout housing facilities to conduct inspections of guest rooms, hallways, and other areas as required.
• Ability to move throughout the worksite and respond to service member or operational needs during the assigned shift.
• Must be able to work on-call, alternate, extended, weekend, and holiday schedules as necessary to meet mission requirements.

Why Us?

At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people.

We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

Benefits

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include: 

• Medical, Dental, and Vision coverage
• TRICARE Supplemental
• Critical Illness insurance
• Company-Paid Life and Short-Term Disability insurance
• Optional Long-Term Disability
• Paid Leave 
• 401(k) Retirement Plan 
• Identity Theft Protection
• Employee Discounts
• Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.