Quality Assurance Analyst - Sales

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

ABOUT THE TEAM

As a Quality assurance associate, you will be responsible to conduct transactional audits for our sales process to ensure that the correct measures have been followed to close a lead. You will be the one who will help us in developing and implementing the quality assurance program for our tele calling team. You will work closely with the team(s) to share the audit-based insights and feedback. You will be part of continuous improvement programs and will ensure consistency throughout the processes with the implementation of Six Sigma & Lean methodologies.

Some of the things you’ll be doing: 

• Transactional audits of the sales process
• Conducting effective coaching sessions to share feedback on the audits conducted
• Generating MIS, QA related reports and publishing the same with stakeholders
• Conducting calibration with the operations team and working on data handling tools to share insights
• Work closely with peers to implement quality strategies and drive overall project performance
• Apply Six Sigma and Lean methodologies for process improvement and increased process efficiency 

WHAT WE ARE LOOKING FOR

• You have 2+ years of experience with auditing a sales process
• You have excellent communication skills (Hindi, English, and knowledge of a vernacular language can be an added advantage)
• You understand sales methodologies and financial products
• You possess a high level of Analytical and high proficiency level of Excel and google sheets knowledge
• You have a good knowledge of working on analytical tools, data handling, and data interpretation
• You have a good knowledge of T&TQ ( Training & Transaction Quality) systems, tools, and technologies
• You have hands-on experience working over cost-optimization projects
• You have a high level of maturity to handle people, stakeholders, peers, etc.
• You are process-oriented, are able to plan & make decisions, handle data, are able to prioritize, and meet timelines
• You have an understanding of Six Sigma, Lean, and FMEA methodologies
• You are able to work with 7-Quality tools like Pareto, Run charts, etc.
• You have great feedback skills and are able to relay your ideas and insights in an effective manner
• You can drive continuous improvement of processes & procedures
• You can ensure consistency through calibration, knowledge tests, etc.
• You are willing to work in shifts and adhere to the planned rosters
• You have the ability to multitask and successfully operate in a fast-paced, team environment

WHAT YOU WILL GET IN RETURN 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

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