Senior Operations Analyst

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

ABOUT THE ROLE

As a Senior Analyst, you will be a part of the marketing team and play a crucial role in driving the company's growth through detailed data analysis and reporting. You will identify, analyse, and interpret trends in complex data sets to develop a comprehensive understanding of our business landscape. Your insights will be instrumental in shaping strategic decisions and optimising our growth metrics.

• Data Analysis and Interpretation: Identify, analyse, and interpret trends or patterns in complex data sets to develop a thorough understanding of business performance.
• Exploratory Analysis: Conduct exploratory analysis to uncover insights and trends that will inform business strategies.
• Insights Generation: Drive actionable insights from data to support decision-making processes across the company.
• Dashboard Development: Build Management Information System (MIS) Dashboards for central business units to facilitate real-time performance tracking
• Business Reporting: Analyze, forecast, and build custom reports to make key performance indicators (KPIs) and insights available to the entire company.
• Growth Metrics Monitoring: Monitor, optimise, and report on growth metrics and split-test results to ensure continuous improvement.

WHAT WE ARE LOOKING FOR

• Educational Background: Bachelor’s degree in Statistics, Mathematics, Economics, Business, or a related field.
• Experience: Proven experience in data analysis, business intelligence, or a similar role.
• Technical Skills: Must Have Proficiency in data analysis tools (e.g., SQL, Excel, VBA, Python) and data visualisation tools (e.g., Looker, Power BI).
• Analytical Skills: Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex data insights in a clear and concise manner.
• Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing issues. 
• You have 1-4 years' experience in data analysis (Advanced Excel, VBA, Macros, Python & SQL).
• You are a quick learner, multitasker and flexible with projects.
• You are analytical and data-driven with a strong KPI focus, well versed in conversion metrics and quantitative and qualitative data.

WHAT YOU’LL GET IN RETURN 

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves]

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.