Senior Technical Business Analyst

The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

Toshiba Global Commerce Solutions is seeking a Technical Business Analyst who will work with retail clients to understand their needs and define business requirements and use cases, bridge gaps between the client and development staff, and collaborate with the project team to ensure requirements are clear and prerequisites are met. 

What will you be doing:

• Analyze client business requirements to determine the best approach to meeting the client's needs (e.g., existing functionality, new feature).
• Advocate for product as appropriate for the given project and guide customers in their decision making.  
• Conduct interviews, surveys, and workshops with clients to gather an understanding of the what and why behind their business needs. 
• Responsible to define and document project scope using artifacts received from sales and the client, information gathered in the workshops, and your knowledge of core product.  Advocate for the use of core product functionality to solve business needs and reduce project scope.
• Analyze and document complex requirements and translate client requirements into product requirements including unhappy path and edge cases and ability to discern and include in requirements the impact of the change to other areas of the system.
• Create and maintain requirements documentation that clearly and accurately conveys what is changing and why, with both client and product perspectives.
• Oversee and review work performed by BAs on their project(s).
• Learn Toshiba systems and become a system SME.
• Manage a client's Backlog as a lead project BA with an understanding of the Gaps and understands the priority and milestones to which features are needed.
• Build a strong relationship and is seen as a trusted advisor to the client and the project team.
• Research client questions regarding functionality by using test systems, reading documentation or reaching out to SMEs as needed to get required answers.
• Support the development team during the build phase.
• Review and approve test cases and scenarios and help with the execution of testing to ensure that solutions meet business requirements.
• Contribute to the continual improvement of the BA team through helping to define BA best practices, special projects and mentorship of other Business Analysts.
• Manage scope by identifying and calling out scope changes and can have scope conversations with the client.
• Up to 25% travel

Naturally to be successful in this role, you must have and know of:                                                                                                                                     

• 8+ years of experience as a Technical Business Analyst.  
• Experience with software development teams and projects.  
• Excellent communication skills, both written and verbal.  
• Good analytic and logical problem-solving skills.  
• Strong collaborative and teamwork-oriented skills.  
• Leadership and mentorship skills.  
• Experience in Agile development methodologies.  
• Experience in creating product documentation.  
• Self-Driven.
• Sense of ownership of all your work.
• Fluent English Language speaking and written skills.

Preferred skills:

• Retail industry experience (highly desired).

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.