Operations Manager, Picnic - Phoenix

Who we are 

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

 

About The Role

We are looking for an Operations Manager in Phoenix. This high-impact role combines strategy, analysis, and operational excellence. 

 

What You’ll Do

• Design metrics and analytics frameworks to measure team performance and/or the success of other strategic initiatives within the business unit
• Build and maintain reports, dashboards, and visualizations to track key performance metrics and drive business decisions using SQL, Looker, Tableau, or other BI solutions
• Perform deep dive analysis of operating metrics at country/region level, providing business insights to leadership by understanding the situation, developing a hypothesis, analyzing data, and reporting back findings/solutions
• Identify and implement new processes and improvement opportunities to maximize Business Operations and Operations Teams' productivity based on analysis
• Assess new business requirements, design and communicate new operating procedures to all relevant stakeholders, including documentation, tools, and processes
• Run end-to-end operational metrics, diving facility performance metrics, across the organization, and provide monthly and quarterly reports to business leaders
• Implement/Facilitate operations enablement efforts, such as training and developing operational collateral 

 

What We’re Looking For

• Great Communication Skills
• Data Analytics
• Process Builder
• SQL is a plus
• Hustle

 

What else you need to know

This role is based in our Phoenix office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

 

Ready to join us as we serve those who serve others? 

 

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