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Senior UX Researcher

San Francisco, CA; Seattle, WA

Join Tubi (www.tubi.tv), Fox Corporation's premium ad-supported video-on-demand (AVOD) streaming service leading the charge in making entertainment accessible to all. With over 200,000 movies and television shows, including a growing library of Tubi Originals, 200+ local and live news and sports channels, and 455 entertainment partners featuring content from every major Hollywood studio, Tubi gives entertainment fans an easy way to discover new content that is available completely free. Tubi's library has something for every member of our diverse audience, and we're committed to building a workforce that reflects that diversity. We're looking for great people who are creative thinkers, self-motivators, and impact-makers looking to help shape the future of streaming.

About the Role: 

We are seeking a talented Senior UX Researcher to join our team here at Tubi. In this role, you will partner with product managers, designers, and engineers to research various aspects of our product and customer journey. You’ll use a variety of research methods to identify opportunities, uncover insights, and understand the needs of our customers. You’ll work directly with stakeholders to analyze feedback, summarize findings, and make actionable recommendations. 

This role will support tactical efforts as well as long-term strategic initiatives. A successful researcher will have the ability to coordinate and execute a variety of research activities with little guidance. As such, you’ll get exposure to projects from early conceptualization and discovery through to live-product testing. This opportunity offers hands-on experience conducting research within a fast-paced and growing team. 

Responsibilities: 

  • Partner with product managers, designers, and other stakeholders to identify and prioritize research questions that will have the most impact on our customers 
  • Conduct tests, research, and experiments to capture and understand the motivations, goals, and pain points of Tubi customers 
  • Lead end-to-end research projects that help teams understand Tubi’s customers and uncover actionable insights 
  • Build empathy for our users across the team, department, and wider organization
  • Experience utilizing, managing and/or maintaining work through a beta program or internal testing panel
  • Documentation and intake of questions, concerns, and requests related to participant recruitment
  • Help others at Tubi to conduct their own research and make user-centric decisions
  • Be a research thought leader and advocate for our customers 
  • See customer problems as opportunities and obsess over finding the best solution 
  • Review product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement
  • Be responsible for all customer touchpoints and interactions within your team’s scope across all television platforms, web, tablet, and mobile devices 
  • Present work to various stakeholders by explaining your process, approach, findings, and recommendations 
  • Exhibit excellent interpersonal, negotiation, and collaboration skills 
  • Collaborate and iterate with Product Management, Engineering, and Marketing to design and deliver elegant but practical solutions that delight customers 
  • Ability to work independently and take initiative to solve problems in an ambiguous, fast-moving environment 
  • Proficiency in wireframing and prototyping is a plus 

Your Background: 

  • Bachelor’s Degree in Psychology, Anthropology, Cognitive Science, HCI, Computer Science, or relevant social science fields 
  • 4-6+ years of working experience as a UX Researcher or relative role on a consumer-facing product 
  • Strong understanding of the principles of product design, visual design, information architecture, and interaction design 
  • Combination of statistical, sampling, ethnographic, survey-related work using a combination of tools and methods including in-person interviews, survey tools, onsite visits, user testing 
  • Ability to translate findings into actionable recommendations for product/design teams through collaboration with those teams 
  • Understand multi-device context and usage across mobile, desktop, and large-screen TV
  • Organizational skills to document and maintain an archive of research findings others can use
  • Excellent communication skills with a proven track record of successful partnerships with product managers, designers, analytics, engineers, and other business partners 
  • Extensive experience conducting user testing and research - this includes both moderated and unmoderated studies as well as remote research 
  • Proficiency and familiarity with common testing platforms (User Testing, UserZoom, User Interviews, Alida, Reduct, etc.)

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is listed annually below. This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents.

California & Seattle, WA Compensation

$120,000 to $172,000 / year + Bonus + Long-Term Incentive Plan + Benefits

#LI-WW1

Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized here, covers the majority of all US employee benefits.  The following distinctions below outline the differences between the Tubi and FOX benefits:

  • For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
  • For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
  • For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of the birth, adoption, surrogacy, or foster placement of a child. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
  • For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.

Tubi is proud to be an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. We are an E-Verify company.

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