Back to jobs

Senior UX Researcher

Join Tubi (www.tubi.tv), Fox Corporation's premium ad-supported video-on-demand (AVOD) streaming service leading the charge in making entertainment accessible to all. With over 200,000 movies and television shows, including a growing library of Tubi Originals, 200+ local and live news and sports channels, and 455 entertainment partners featuring content from every major Hollywood studio, Tubi gives entertainment fans an easy way to discover new content that is available completely free. Tubi's library has something for every member of our diverse audience, and we're committed to building a workforce that reflects that diversity. We're looking for great people who are creative thinkers, self-motivators, and impact-makers looking to help shape the future of streaming.

About the Role: 

We are seeking a talented Senior UX Researcher to join our team here at Tubi. In this role, you will partner with product managers, designers, and engineers to research various aspects of our product and customer journey. You’ll use a variety of research methods to identify opportunities, uncover insights, and understand the needs of our customers. You’ll work directly with stakeholders to analyze feedback, summarize findings, and make actionable recommendations. 

This role will support tactical efforts as well as long-term strategic initiatives. A successful researcher will have the ability to coordinate and execute a variety of research activities with little guidance. As such, you’ll get exposure to projects from early conceptualization and discovery through to live-product testing. This opportunity offers hands-on experience conducting research within a fast-paced and growing team. 

Responsibilities: 

  • Partner with product managers, designers, and other stakeholders to identify and prioritize research questions that will have the most impact on our customers 
  • Conduct tests, research, and experiments to capture and understand the motivations, goals, and pain points of Tubi customers 
  • Lead end-to-end research projects that help teams understand Tubi’s customers and uncover actionable insights 
  • Build empathy for our users across the team, department, and wider organization
  • Experience utilizing, managing and/or maintaining work through a beta program or internal testing panel
  • Documentation and intake of questions, concerns, and requests related to participant recruitment
  • Help others at Tubi to conduct their own research and make user-centric decisions
  • Be a research thought leader and advocate for our customers 
  • See customer problems as opportunities and obsess over finding the best solution 
  • Review product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement
  • Be responsible for all customer touchpoints and interactions within your team’s scope across all television platforms, web, tablet, and mobile devices 
  • Present work to various stakeholders by explaining your process, approach, findings, and recommendations 
  • Exhibit excellent interpersonal, negotiation, and collaboration skills 
  • Collaborate and iterate with Product Management, Engineering, and Marketing to design and deliver elegant but practical solutions that delight customers 
  • Ability to work independently and take initiative to solve problems in an ambiguous, fast-moving environment 
  • Proficiency in wireframing and prototyping is a plus 

Your Background: 

  • Bachelor’s Degree in Psychology, Anthropology, Cognitive Science, HCI, Computer Science, or relevant social science fields 
  • 4-6+ years of working experience as a UX Researcher or relative role on a consumer-facing product 
  • Strong understanding of the principles of product design, visual design, information architecture, and interaction design 
  • Combination of statistical, sampling, ethnographic, survey-related work using a combination of tools and methods including in-person interviews, survey tools, onsite visits, user testing 
  • Ability to translate findings into actionable recommendations for product/design teams through collaboration with those teams 
  • Understand multi-device context and usage across mobile, desktop, and large-screen TV
  • Organizational skills to document and maintain an archive of research findings others can use
  • Excellent communication skills with a proven track record of successful partnerships with product managers, designers, analytics, engineers, and other business partners 
  • Extensive experience conducting user testing and research - this includes both moderated and unmoderated studies as well as remote research 
  • Proficiency and familiarity with common testing platforms (User Testing, UserZoom, User Interviews, Alida, Reduct, etc.)

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is listed annually below. This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents.

California & Seattle, WA Compensation

$120,000 to $172,000 / year + Bonus + Long-Term Incentive Plan + Benefits

#LI-WW1


Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized here, covers the majority of all US employee benefits.  The following distinctions below outline the differences between the Tubi and FOX benefits:

  • For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
  • For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
  • For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of the birth, adoption, surrogacy, or foster placement of a child. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
  • For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.

Tubi is proud to be an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. We are an E-Verify company.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Tubi’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.