Manager, Billing Operations

See yourself at Twilio

Join the team as Twilio’s next Manager, Billing Operations

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to manage the Order-to-Cash process. This individual must be comfortable in a fast paced, high growth environment, and ensure a timely and scalable month-end close while collaborating with multiple internal functions such as Sales, Commercial Solutions, Legal, Engineering, and Support. We are looking for an individual with a passion and proven track record in order management and billing operations to join a collaborative team-based working environment.

Responsibilities

In this role, you’ll:

• Manage and scale global order to cash operations, including order management, provisioning, and invoicing.
• Directly manage, coach, and develop a global team.
• Drive continuous improvement in system usage/capabilities and processes for order-to-cash, with a focus on increasing automation.
• Support the implementation of internal controls through contributing to the design and managing successful execution against internal controls across order-to-cash processes.
• Develop and monitor key operational metrics through the order-to-cash operations and synthesize such metrics into meaningful reports and recommendations to relevant stakeholders.
• Manage and perform duties for monthly accounting close activities for month-end, quarter-end, and year-end close process, including the review of journal entries and balance sheet reconciliations.
• Coordinate with Tax team to maintain awareness of and compliance with assessment, collection, and remittance of sales taxes.
• Support quarterly and annual inquiries, requests, and activities originating from our external auditors and tax consultants.
• Drive best practices and develop, execute, and enforce order-to-cash policies and procedures.
• Execute ad-hoc projects in order-to-cash operations as needed.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A minimum of five years of relevant order-to-cash experience.
• Minimum of two years managing a multi-regional team.
• Strong accounting knowledge in billing and accounts receivable.
• Experience with Zuora, Salesforce, Oracle, Stripe and/or similar systems.
• Advanced computer skills, especially in Microsoft Excel.
• An ability to identify, analyze, and resolve issues independently.
• A collaborative working style, experience working across the company with teams of varied size to achieve common goals.
• Strong interpersonal and communication skills, including excellent written, oral, and presentation skills, and ability to work well under pressure and interact at all levels.
• Strong knowledge and understanding of SOX controls.

Desired:

• Bachelor’s degree in Finance, Business, Economics or related field, or equivalent experience.
• Experience with high-growth technology companies, preferably in SaaS.
•  

About the job

This position is needed to manage the Order-to-Cash process. This individual must be comfortable in a fast paced, high growth environment, and ensure a timely and scalable month-end close while collaborating with multiple internal functions such as Sales, Commercial Solutions, Legal, Engineering, and Support. We are looking for an individual with a passion and proven track record in order management and billing operations to join a collaborative team-based working environment.

Responsibilities

In this role, you’ll:

• Manage and scale global order to cash operations, including order management, provisioning, and invoicing.
• Directly manage, coach, and develop a global team.
• Drive continuous improvement in system usage/capabilities and processes for order-to-cash, with a focus on increasing automation.
• Support the implementation of internal controls through contributing to the design and managing successful execution against internal controls across order-to-cash processes.
• Develop and monitor key operational metrics through the order-to-cash operations and synthesize such metrics into meaningful reports and recommendations to relevant stakeholders.
• Manage and perform duties for monthly accounting close activities for month-end, quarter-end, and year-end close process, including the review of journal entries and balance sheet reconciliations.
• Coordinate with Tax team to maintain awareness of and compliance with assessment, collection, and remittance of sales taxes.
• Support quarterly and annual inquiries, requests, and activities originating from our external auditors and tax consultants.
• Drive best practices and develop, execute, and enforce order-to-cash policies and procedures.
• Execute ad-hoc projects in order-to-cash operations as needed.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A minimum of five years of relevant order-to-cash experience.
• Minimum of two years managing a multi-regional team.
• Strong accounting knowledge in billing and accounts receivable.
• Experience with Zuora, Salesforce, Oracle, Stripe and/or similar systems.
• Advanced computer skills, especially in Microsoft Excel.
• An ability to identify, analyze, and resolve issues independently.
• A collaborative working style, experience working across the company with teams of varied size to achieve common goals.
• Strong interpersonal and communication skills, including excellent written, oral, and presentation skills, and ability to work well under pressure and interact at all levels.
• Strong knowledge and understanding of SOX controls.

Desired:

• Bachelor’s degree in Finance, Business, Economics or related field, or equivalent experience.
• Experience with high-growth technology companies, preferably in SaaS.

Location

This role will be remote, and based in Alberta, Ontario or British Columbia, Canada. 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes: additional total compensation information to add for Tech, Non-tech and Sales OTE roles. 

The estimated pay ranges for this role are as follows:

• CAD $88,900 - $133,000

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.  

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.