Executive Business Partner

See yourself at Twilio

Join the team as Twilio’s next Executive Business Partner.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

You will provide proactive calendar support, juggling multiple deliverables with competing deadlines and take effective action without knowing the full picture. You will partner with executives, including the VP of EMEA Sales, to drive execution on team initiatives in support of business priorities. You will serve as a point person for both your executives direct reports and the administrative business partners in your organization. 

Responsibilities

In this role, you’ll:

• Handle end to end meeting coordination and facilitation, plan team building activities, leadership summits and offsites
• Partner with your execs to understand their priorities, stack rank meeting requests and redirect as needed, work independently and make decisions on behalf of your executive.
• Act as a point person for your executives’ direct reports and team, build strong cross functional relationships and maintain team morale.
• Recognise where processes can be improved and make adjustments, own long term projects and have a deep understanding of the overall business. 
• Act as a mentor for other administrative business partners, ensure department wide alignment among the ABP team and partner with HR for headcount planning, organisational restructuring etc. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of experience supporting executives in a fast-paced environment within the High Tech industry with the ability to make good decisions in a fast-paced environment with changing priorities.
• Superior attention to detail and high level of integrity and discretion in handling confidential information; strong verbal and written communication skills along with excellent organisational skills.
• Demonstrated ability to build cross-functional relationships, partner closely with leaders, and keep multiple teams and projects on track in parallel.
• Experience with contract management, procurement processes and proficiency with common administrative tools (i.e. Zoom, G-Suite, etc.) 

Desired:

• Internal communications experience - drafting emails/program updates, inbox management
• Project management experience, especially around building new processes
• Experience planning and preparing for business operating cadences such as Quarterly Business Reviews or Long Range Planning meetings.

Location

This role will be based in London. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! 

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.