Principal, AI Modeling & Pricing Scalability

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Principal, AI Modeling & Pricing Scalability

About the job

This position is needed to drive scale, relentless prioritization, and maximum impact of Twilio’s pricing strategy initiative portfolio.

 

Our team drives a multi-year pricing strategy across the Twilio platform.  This role will lead multi-horizon planning to determine critical prioritization and sequencing of pricing initiatives to drive customer acquisition and retention and profitable long term growth for Twilio.  This is a highly visible role, as well as a member of the Senior Pricing Leadership team,reporting to the VP of Pricing & Packaging.

Responsibilities

In this role, you’ll:

• Harness the Power of AI and Quantitative Modeling: Lead the development and application of advanced AI models and quantitative frameworks to drive portfolio pricing performance and identify untapped margin growth potential.
• Size and Prioritize Pricing investments: Evaluate market opportunities with rigor, quantifying their potential impact and helping our team develop clear business cases to inform strategic prioritization and resource allocation.
• Drive scalable Strategic Initiatives: Design and implement portfolio processes that achieve agility and optimize scale across our platform, maximizing efficiency and impact.
• Influence Product Investment Decisions: Collaborate closely with product management and engineering teams to provide critical pricing insights that shape product development and platform prioritization, ensuring market fit and revenue optimization.
• Craft Compelling Executive Narratives: Synthesize complex analyses and strategic recommendations into clear, concise and persuasive executive-level presentations that drive alignment and decision making.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

*Required:

• Significant experience (12+ years) in strategy consulting, pricing, marketing or GTM strategy, with a proven track record of developing and implementing impactful strategies for leading organizations.
• Deep expertise in quantitative modeling and data analysis applied to pricing, with the ability to translate complex data from disparate sources into actionable insights.
• Demonstrated proficiency in leveraging AI tools and techniques for analysis, forecasting, and strategic decision making.
• Proven ability to size market opportunities, develop robust business cases, and communicate findings effectively to diverse audiences.
• Outstanding communication and presentation skills, with the ability to create compelling executive-level summaries and influence senior leadership.
• Strong collaboration and interpersonal skills, with the ability to build effective relationships across cross-functional teams. 

Desired:

• Advanced degree, ideally an MBA, with a strong academic record.
• Familiarity with technology monetization strategies, particularly for platform level monetization.
• Knowledge of CPaaS business models.

• Exceptional skills in competitive intelligence gathering and analysis, with the ability to identify key trends and anticipate competitor actions.
• A strategic mindset with a passion for understanding market dynamics and driving business growth in a fast-paced technology environment.

 

Location

1. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

 

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700.00 - $173,400.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800.00 - $183,600.00.
• Based in the San Francisco Bay area, California: $163,100.00 - $203,900.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

 

Applications for this role are intended to be accepted until July 30th, but may change based on business needs. 

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.