Principle Internal Communications Manager, Editorial, Channels, & Events

See yourself at Twilio

Join the team as Twilio’s next Principle Internal Communications Manager, Editorial, Channels, & Events.

Who we are & why we’re hiring

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This Twilion will act as lead producer for Twilio’s most high-stakes, visible internal events, as well as editor-in-chief for Internal Communications, overseeing our content strategy across all digital channels. For events, this Twilion will lead strategy, planning, and execution for six All Hands meetings per year, as well as quarterly senior leadership meetings. As editor-in-chief, they will oversee the internal communications team’s editorial calendar to ensure company messaging is consistent across all channels and that we are telling the most compelling stories. For both events and channels, they will conceive and execute creative, fun, and memorable employee experiences. As a member of Twilio’s highly-collaborative and -regarded Internal Communications team, this Twilion will play a pivotal role in representing our team to senior management and our cross-functional partners.

Responsibilities

Events

• Lead the strategy, planning, and execution of key internal company events, including Quarterly All Hands, our annual product showcase, annual end of year celebration, quarterly senior leadership meetings, and leadership/customer fireside chats.
• All  Hands agenda planning - Identify the most strategic topics and stories to align with our company objectives and create a memorable experience for Twilions 
• Content - Partner with senior leaders and other communication partners to create presentations that reinforce our key messaging and inspire employees.
• Event production - Build the run of show, manage the AV team, draft executive communications, oversee event timelines, and ensure all key milestones are met on schedule.Troubleshoot and problem-solve any challenges that arise during event planning or execution.
• Conceive and execute creative, fun ideas to make our company meetings memorable and bring our unique, off-beat culture to life.
• Analyze feedback and measure the impact of internal events to continuously improve the experience.

Editorial Management

• Oversee strategy and day-to-day maintenance for our annual editorial calendar to ensure consistency and timeliness for messages that stick
• In partnership with cross-functional content owners, deliver engaging editorial content across our channels (email, Slack, intranet, office digital screens) that reinforces Twilio’s objectives and key messages
• Maintain and, as needed revise, our storytelling guidelines, templates, and process documents to ensure our 50+ internal communication partners deliver quality, clear, and concise content
• Oversee strategy, design, and content for intranet home page and corporate pages (Our Strategy and OKRs, Path to Profitability, Operating Group, Twilion’s Guide to Twilio)

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years of internal communications experience
• 5+ years of experience managing internal companywide events both in-person and virtual
• 5+ years Tech industry experience
• Bachelor’s degree in English, journalism, communications, marketing, or otherwise writing-intensive field 
• Proficiency with Zoom to manage large-scale events
• Proficient in consistently using AI for research, drafting, generating creative ideas, and sentiment analysis
• Experience using AI for drafting content and generating creative ideas
• Excellent verbal and written storytelling skills, including high-quality, thoughtful executive communications and strategic messaging for business-critical issues
• Experience conceiving and executing fun, creative programs connecting employees to company culture and strategy
• The presence and confidence to quickly become a trusted advisor to program managers and senior leaders
• An ability to roll with the punches and stay grounded in a highly fluid environment 
• Results and metrics oriented. Thinks in terms of measurable results to gauge program effectiveness and course correct where needed
• Highly organized and detail-oriented
• Able to connect the dots and solve problems
• Proactive with a sense of urgency
• Calm under pressure

Desired:

• Proficiency with AirTable, Slack, ServiceNow, Google Workspace, Staffbase, Slido, Polly

Location

This role will be based in the San Francisco Bay Area.

Travel

This role requires 1-2 days a month in the San Francisco office.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions. 

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $138,700 - $173,400.

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.

• Based in the San Francisco Bay area, California: $163,100 - $203,900.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until March 31, 2025 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.