Customer Support Specialist II

Schedule: :On site.  5 vacancies avaliable (1st shif, 2nd shift and 3rd shift)

Job type: On site

Títle: Customer Support Specialist ll

Location: Ciudad de Mexico 

Req #: 1970

What the Candidate Will Do  

The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America. 

Basic Qualifications

• Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments. 

• Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems. 

• Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling. 

• Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues. 

• Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues. 

• Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments. 

• Train and support interns or new team members on daily execution tasks and best practices. 

• Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights. 

Preferred Qualifications 

• At least 1 - 2 years of experience in freight forwarding, logistics coordination, or 4PL operations. Experience in Intermodal is a plus. 
• Strong organizational and multitasking skills in a high-volume, time-sensitive environment.
• Excellent communication skills (written and verbal), customer-focused mindset.
• Attention to detail and ability to follow structured processes and documentation requirements.
• Team player with a proactive, solution-oriented attitude
• Advanced English skills as this position will have a significant impact in US-based operations
• Shifts: 1st, 2nd and 3rd shift available

About Uber Freight 

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com. 

EEOC 

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.