Associate Director, Student Management

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position: 

The Associate Director, Student Management oversees the admissions process to help students begin their online education. This role provides direction to Associate Student Managers, mentors Student Managers, and manages the new hire stitch process. Additionally, the Associate Director assists the Director in forecasting show-rates by collecting and analyzing student information and start details. 

What You’ll Do:  

1. Facilitate Start Call Process: Manage the start call process within a two/three-week cycle, modifying process as necessary to ensure efficient and effective communication with prospective students.
2. Data Issue Resolution: Collect and address data issues related to student files, acting as a liaison to ensure timely and accurate resolution.
3. Forecast Analysis Support: Ensure data integrity and accuracy by providing forecasts for Admission starts to Director of Student Management.
4. Interdepartmental Communication: Communicate effectively and independently with New Student Advising, Student Finance, Education, Registrar, LMS, and other departments to ensure seamless operations.
5. Stitch In Process Management: Collaborate with the Nest team to ensure the Stitch In process is effectively trained and consistently managed; Surface and address training issues as they arise.
6. Lead Stitch in Meetings: Lead weekly Stitch In meetings to focus on Admission Stitch, discuss trends, and create positive student outcomes.
7. Manual Data Entry Oversight: Oversee manual data entry related to the Admission Stitch process and manage the organization of all booked futures and cancelled student records.
8. Student Retention Focus: Serve as the primary resource for student concerns, with a focus on student retention.
9. Acting Admissions Director: Assume the role of Admissions Director, Student Management in their absence, making significant decisions to ensure continuity of operations. 
10. Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
11. Perform other duties as assigned

Career Level Expectations: 

• Typically manages one or more teams or small unit(s).
• Recognized subject matter expert in job area.
• Manages large projects or processes with limited oversight.
• Handles difficult and often complex problems that require extensive investigation and analysis and collaboration with others.
• Requires ability to influence others to accept practices and approaches, and ability to communicate with executive leadership.
• Desire for growth and professional development.

Required Skills/Experience: 

• Associate degree or equivalent experience.
• 2+ years’ experience in student management
• Skills – verbal, written and interpersonal communication, goal setting, leadership, critical thinking and problem solving.
• Able to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams with a high level of proficiency in Excel and data management.

Preferred Requirements: 

• Bachelor’s degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
• 3+ years’ management experience in an admissions role, or related.
• Manages work time effectively by ensuring all work is completed in a timely and organized manner.
• Other skills - commits, with strong follow-up skills, leads and manages with a results-focused mentality and/or has a dynamic, high-energy personality.

Compliance:  

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. 
• Participates in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid. 

Work Environment/Physical Demands: 

• This is a full-time remote position with occasional onsite travel required.
• Home office set up, quiet place to work, ability to be on camera, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/