Senior AV/VC Technician

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About our Team:

Our IT Corp team is seeking an onsite Senior AV / VC who will be responsible and play a significant role in designing, setting up, configuring, troubleshooting, and maintaining systems that support AV / VTC environments. They will work closely with the IT team and organization to ensure both in-house and 3rd party AV / VTC  hardware and software meet the needs of the business. They would be the point person for AV systems knowledge in the company. This position will be based in our Phoenix office 5 days a week.

What You'll Do:

• Perform preventive maintenance room checks on AV/VTC equipment in our Phoenix office.
• Deploy, administer and design conference meeting rooms that support Google Meet and Zoom.
• Work closely with our C-suite to troubleshoot technical issues. 
• Coordinate AV/VTC projects with our IT and leadership teams in our offices in Phoenix, Atlanta, Orange County, and Montreal.

What We Look For:

• 5+ years experience supporting AV/VTC systems (Google Meet, Zoom, Logitech) with understanding of software management systems (Crestron, e-Control, Zoom, etc).
• Troubleshoot client OS (MacOS, Windows, ChromeOS) issues and strong understanding of network principles.
• Competence and understanding of AV technologies and IT systems on a technical level.
• Good verbal and communication skills, collaboration and working across teams and an attention to detail.
• Experience supporting C-suite executives and leadership teams.
• Capability to adapt to new equipment, devices, and technology without formal training.
• Bachelor’s degree in Information Systems or related field experience (optional but preferred). 

What We Offer You:

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverage

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.