Violation Dispute Analyst
Who We Are
Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.
How We Work
As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.
Position Overview
The Violation Dispute Analyst position, based at our Mesa, AZ Headquarters, will be part of the Business Operations Team within Verra Mobility’s Commercial Services business unit. The role will be responsible for investigating toll violations and developing a robust dispute resolution process with toll agencies across the nation. We are seeking a detail-oriented and analytical individual with strong time management skills to join our team.
In this role, you will handle toll violations for rental and fleet clients, manage payments and disputes through various channels, conduct research to gather dispute details in a high-volume processing environment, and close the loop on disputes. Additionally, you will create Standard Operating Procedure (SOP) documentation based on your findings to ensure consistency and efficiency in the dispute resolution process.
What You’ll Do
- Investigate Toll Violations: Analyze data and reports to identify patterns and causes of toll violations.
- Develop Dispute Process: Create and implement a comprehensive dispute resolution process for toll violations.
- Data Analysis: Utilize various analytical tools to assess the effectiveness of the dispute process and make data-driven recommendations for improvements.
- Create SOP Documentation: Develop Standard Operating Procedure (SOP) documentation based on dispute process findings to ensure consistency and efficiency.
- Communication: Handle emails and calls as required to resolve disputes and gather necessary information.
- Stakeholder Collaboration: Work closely with internal teams and external agencies to ensure the dispute process is transparent and fair.
- Reporting: Prepare detailed reports on toll violation trends, dispute outcomes, and process efficiency.
- Compliance: Ensure all processes comply with relevant laws and regulations.
- Additional Duties: Perform other tasks and responsibilities during slow periods to support the team and maintain productivity.
What We're Looking For
- Education: High School Diploma or equivalent
- Experience: Minimum of 2 years of experience in data analysis, process improvement, or a related role.
- Skills:
- Strong analytical and problem-solving skills
- Proficiency in data analysis tools (e.g., Excel, SQL)
- Excellent written and verbal communication, and interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail and a commitment to accuracy
- Effective time management skills
- Able to recognize a problem and escalate to the appropriate team member for resolution
- Preferred Qualifications:
- Proficiency with internal system tools (e.g., iFACS, PlatePass)
- Experience in the transportation or tolling industry
- Knowledge of toll dispute resolution processes and best practices
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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