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Manager, Shared Services

Mesa, Arizona, United States

 

 

 

Who we are

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing 165 million transactions each year across 50+ individual tolling authorities.

 

Position Overview:

The Manager of HR Shared Services Operations is responsible for leading the delivery of centralized HR services to ensure operational excellence. This position plays a pivotal role in shaping the efficiency and scalability of HR operations while driving a consistent and high-quality employee experience. As the Manager of HR Shared Services Operations, you will work cross-functionally with HR Business Partners, Centers of Excellence, IT, and leadership to align HR operations with organizational goals.

This role will lead a team responsible for critical HR operational functions, inclusive of service delivery, process improvements and optimization, system and data management, cyclical process project management, and compliance with an emphasis on employee-focused solutions.

Essential Responsibilities:

· Lead and oversee day-to-day operations of the HR Shared Services team.

· Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to ensure prompt and accurate delivery of HR services.

· Monitor and resolve non-priority employee inquiries and escalations for the HR team.

· Identify opportunities to improve HR processes, increase efficiency, and enhance the employee experience.

· Lead and manage cyclical HR processes and projects, such as performance review cycles, compensation planning, open enrollment, and compliance audits, ensuring timely execution, clear communication, and alignment with organizational goals.

· Partner with stakeholders to standardize and document HR workflows and procedures.

· Partner with HR Business Partners, Centers of Excellence, and other departments to align shared service functions with broader HR and business strategies.

· Ensure compliance with labor laws, data privacy regulations, and internal policies.

 

Qualifications:

· Bachelor’s degree in human resources, business administration, information systems, or related discipline.

· 5+ years of experience in HR operations or shared services, including 3+ years in a leadership role.

· Experience with HRIS systems (e.g., Workday, Greenhouse, ADP).

· Lean Six Sigma or process improvement certification preferred.

· High attention to detail and ability to manage multiple priorities.

· Proven ability to solve complex employee matters coupled with ability to communicate to stakeholders.

· Demonstrated ability and experience translating business needs into written technical business requirements.

· Knowledge of security, data privacy regulations, and compliance.

· Must possess strong interpersonal and organizational skills and be able to work effectively with diverse groups of people in a team environment.

 

 

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

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