Operations Supervisor
Position Overview:
This leader is someone who exercises good judgment and makes sound business decisions and has a proven ability for leading a full-service team with multiple daily functions to oversee. A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also effectively fostering sustainable engagement. It is essential that this leader has a true customer-centric mindset, mindful of internal and external customers. The candidate should be able to assist Verra Mobility personnel with the development and maintenance of training materials that they will use to train incoming processors.
This Operations Supervisor will take direction from and collaborate closely with the Operations Manager of Event Processing within Verra Mobility’s Government Solutions division.
Responsibilities:
- Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
- Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
- Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
- Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
- Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
- Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
- Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
- Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
- Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
- Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
- Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
- Grows a strong understanding of the tasks and responsibilities of their direct reports and is capable of assisting in these tasks weekly, including but not limited to: Data Entry, Mailroom, and Evidence Package support.
- Perform other duties as assigned.
Required Experience:
- Bachelor’s degree required, or equivalent work experience.
- At least two years of supervisor experience, with a startup or experience building a team is a plus.
- Ability to develop and successfully engage with employees.
- Strong analytical, problem solving, and decision-making skills.
- Ability to maintain professionalism and to work well with others.
- Exceptional relationship building skills, both internal and external.
- Strong verbal and written communication skills.
- Quality driven with a strong attention to detail.
- Ability to prioritize, multi-task and meet all assigned deadlines.
- Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).
- Successful completion of the Nlets fingerprinting background assessment.
- Must be locally located and comfortable working a 3 days in office hybrid model and 2 days remote.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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