New

Community Manager

United States - Remote

Who we are:

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Why this role matters:

As a Community Manager at Vonage, you will primarily work on identifying and establishing relationships with key developer communities and community leaders in the US region, in order to understand their needs, and build a collaborative environment to ensure we can authentically and effectively serve them. You will work as part of a global Developer Relations team whose goal is to raise awareness of Vonage within developer communities, run engaging physical and online events and campaigns and gather actionable product feedback through community building activities.

The Community team comprises a Head of Community and three Community Managers (covering EMEA, APAC,US and Global). All Community Managers work on global initiatives with a focus on the region they're based in.

In this role, you’ll:

  • Develop and implement a comprehensive strategy to drive engagement with developers in the US, focusing on re-engaging existing community members and acquiring new customers.  
  • Connect and collaborate with established developer communities across the US to sustain engagement, promote user growth, and increase awareness of Vonage.  
  • Partner with the Developer Relations team to enhance overall community satisfaction, including improving response rates and sentiment scores.  
  • Contribute to the broader strategy to drive awareness, engagement, and retention within Vonage’s 1M+ developer community, as well as third-party communities.  
  • Track and report on goals and metrics for developer community initiatives, covering both US and online engagement.  
  • Oversee and manage operations, logistics, budgeting, communications, and performance measurement for virtual events, campaigns, and other engagement programs.  
  • Collaborate with teams across Marketing, Product, Engineering, and other departments to ensure alignment and effective representation of the US developer community.  
  • Lead initiatives to gather feedback from the US developer community and share insights with internal teams to improve the overall developer experience.  
  • Develop and maintain internal processes, guides, and Wiki pages to support and empower the Developer Relations team in engaging with developer communities.  
  • Create and curate content for social media, blogs, events, announcements, and more in collaboration with internal and external stakeholders.  
  • Coordinate with external vendors on strategic consulting projects and the design of collateral and swag.

What you’ll bring:

A deep understanding of US developer networks and market dynamics to create initiatives that resonate with the target audience. Must be skilled in re-engaging existing community members with a focus on engagement over growth. The ideal candidate is enthusiastic about both designing and executing initiatives, balancing strategic planning with hands-on delivery.

Required

  • 5+ years of experience as a Community Manager in a SaaS company working directly with developers.
  • Experience of managing events from ideation to execution.
  • Project management experience working cross-functionally and with all levels of management.
  • Excellent written and verbal communication skills. We primarily communicate in English, but other languages are always a plus!

Desirable

  • Experience in creating simple design assets.
  • Ability to write basic code snippets in any language of your choosing.
  • Experience speaking at developer conferences, user groups, or meetups.
  • Experience running a developer champion, ambassador or similar program.

How you’ll benefit:

  • Medical, Vision, and Dental Coverage
  • Health Savings Account (HSA)
  • Income Protection
  • Maternity & Paternity Leave
  • 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
  • Unlimited Discretionary Time Off
  • Three Paid Volunteer Days a Year
  • Tuition Reimbursement
  • Voluntary Legal Plan
  • Optum Employee Assistance Program
  • Discount on Auto, Home & Pet Insurance

Where you will work:

This position offers a remote work arrangement based out of the USA, specifically in Eastern and Central time zones.

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

 

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

#LI-HB

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vonage’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.