tags.new

Account Manager

US - Remote

Join Vonage and help us innovate cloud communications for businesses worldwide!

Account Manager – Contact Center Focus
 Vonage Sales Mission
 We strive to innovate and enhance our customers' ability to communicate in today’s digital, cloud, and real-time business environment. Our Account Management team is composed of highly motivated, energetic, and customer-focused team members who specialize in expanding and retaining strategic accounts—with a strong emphasis on Contact Center solutions.

Why this role matters
 Account Managers are critical to sustaining and growing Vonage’s footprint across key accounts. In this role, you will develop high-impact relationships with enterprise-level customers, negotiate complex renewals, and help clients realize the full value of Vonage Contact Center (VCC) solutions to achieve their business goals.

What you will do

Account Ownership & Retention

  • Take ownership of strategic customer accounts with a strong focus on Contact Center solutions across various industries and segments.

  • Lead renewal negotiations with a proactive, value-driven approach—ensuring long-term retention, revenue stability, and customer satisfaction.

  • Build relationships with both technical stakeholders and senior executives to understand their contact center infrastructure, KPIs, and evolving service expectations.

  • Serve as the primary point of contact for your accounts, coordinating with support, implementation, and product teams to ensure a seamless customer experience.

  • Identify risks to account health early and take swift, strategic action to address concerns and maintain service continuity.

  • Track and document renewal status, escalations, and solution alignment efforts to support internal visibility and planning.

Account Growth & Expansion

  • Leverage account insights to recommend enhancements or upsells within the VCC product suite—such as AI features, workforce management, CRM integrations, and omnichannel tools.

  • Execute outreach and engagement strategies tailored to customer needs, usage patterns, and business cycles.

  • Partner with cross-functional teams to position new capabilities that address client priorities and drive incremental revenue.

  • Advocate for customer needs internally and help shape product development based on real-world use cases and feedback.

Internal Collaboration

  • Coordinate with internal teams to deliver best-in-class service for Contact Center accounts.

  • Influence go-to-market strategies and messaging by sharing customer insight with product, marketing, and leadership teams.

  • Support peers by sharing best practices and strategic guidance related to VCC renewals and expansion efforts.

What you will bring

  • Expertise in Contact Center technologies and trends, including cloud platforms like Vonage Contact Center, Genesys, NICE, or Five9.

  • Strong track record negotiating renewals and expanding enterprise-level accounts.

  • Knowledge of UCaaS, CCaaS, VoIP, and CRM systems (e.g., Salesforce).

  • Excellent communication, relationship-building, and problem-solving skills.

  • Ability to:

    • Build trust and credibility with technical and executive-level stakeholders.

    • Manage complex projects and competing priorities in a fast-paced environment.

    • Deliver tailored, consultative account strategies that align to customer goals.

    • Collaborate effectively across functions to drive results.

What is required for application

  • Bachelor’s degree in business communications, or a related field preferred but not required.

  • 3+ years of experience in account management or solution selling, preferably in Contact Center, cloud communications, or SaaS.

What’s in it for you
 In addition to meaningful work, career advancement opportunities, and a collaborative culture, Vonage offers competitive compensation and unlimited discretionary time off. Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vonage’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.