Deal Desk Analyst

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel - including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Vonage Applications

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters

The Deal Desk Analyst plays a crucial role in structuring competitive deals and optimizing pricing strategies to drive revenue growth and market share.

Your key responsibilities

• Work with Sales Teams in building price quotes for customers, including our largest and most strategic accounts
• Collaborate with Operations, Finance, Legal, Product and Pricing teams to optimize the onboarding process of customers
• Help drive adoption of CPQ, the sales self-service quoting tool in SFDC
• Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs
• Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team
• Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices
• Define and manage projects to deliver further operational efficiencies

What you'll bring

Required:

• Bachelor's degree in Business, Economics, Finance or Accounting
• 5+ years in a fast-paced, deadline-driven role
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Advanced Excel skills and data manipulation
• Fluent in English
• Structured and delivery-focused approach

Experience we consider a plus:

• Familiarity with CPQ tools
• Background in SaaS or tech industries

How you'll benefit

• Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Life insurance
• Annual bonus opportunity
• Educational Assistance Reimbursement Program
• Conference and training reimbursement
• Flexible hybrid work schedule
• Employee support programs
• Multisport or other benefit options

#LI-MW1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.