Collections Analyst I (Fixed Term Contract- 12 mos)

London, United Kingdom

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Mission

Vonage is the leader in Cloud Communications Platform (CPaaS) market. Many of our worldwide enterprise clients depend on our Application Programming Interfaces (API’s) and Software Development Kit’s to connect with their customers all over the world.

Why this role matters

We are looking for a Collections Analyst who will focus on working alongside our team in reaching out to customers across regions to collect on overdue balances, reconcile balances, assist in handling Collections analyst escalations and work cross-functionally to ensure disputes are raised and resolved in a timely manner in order to drive increased results.

Your contribution will be essential to ensure continuity in our Revenue Operations and Collections processes and support our collections function in the timely receipt of payments, and drive further optimization in our Financial Operations globally. This is a great opportunity for someone who is an excellent communicator and feels comfortable being managed remotely.

It is also a fast-paced role, requiring a problem solver with a financial mind, and someone who thrives in an environment where cross functional collaboration drives the business forward. If you thrive on investigating issues holding up payment and driving things to a conclusion collaborating with business partners across the company, this is the role for you.

The Finance Team

The position will report to the Senior Manager of Collections for the API Business unit, based in our head office in New Jersey, US and will help support escalations from the Collections analysts in all regions. 

We are a hard working team and take pride in challenging the status quo, leading business development and striving to make positive change. We are collaborative both within Finance as well as across the entire Vonage business. 

Beyond our daily work, we are a sociable team, regularly taking time out for team events and personal development. 

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

Your key responsibilities

  • Support cash collections for delinquent customers by reaching out to customers directly to resolve unpaid balances.

  • Assist in Collections analyst escalations by providing guidance and support.

  • Liaise with Sales, Carrier and Customer Support team and assist with internal as well as external Finance related queries

  • Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays

  • Partner with our tax team to support and coordinate local tax and withholding tax requirements.

  • Ensure Finance related processes are adhered to for SOX compliance and efficient business operations

  • Assisting with process improvement projects that will enhance further collections.

What will you bring

  • Fluency in English and Mandarin (a plus)

  • Great problem solving skills and ability to prioritize, multi-task and communicate effectively

  • Minimum 5 years relevant experience

  • Commercially minded and comfortable working with minimal supervision

  • Experience in Finance and Collections for a US company

  • Experience in multi-currency billing and the full OTC cycle

  • Advanced user of Microsoft Excel & Google sheets for ad-hoc reporting

  • Sense of humor and a can do attitude 

And Ideally

  • Experience of communications product, or similar complex high volume transactions businesses

  • Experience of using Zuora and/or Oracle Fusion Advanced Collections

#LI-JS3

 

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

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