New

Regulatory Program Manager, Identity & Numbering Operations

United States - Remote

Join Vonage and help us innovate cloud communications for businesses worldwide!

 

Role Overview

The Regulatory Program Manager, Identity & Numbering Operations, is a senior individual contributor role that acts as the primary translator and program manager for the global telecommunications regulatory landscape. This role is accountable for receiving high-level guidance from Vonage’s Legal & Regulatory team and translating it into actionable, operational best practices for the entire business.
This is a critical, high-impact role. You will be the central subject matter expert and program manager, responsible for navigating the complex world of global numbering, sender ID registration, and country-specific policies related to restricted content or time dialing. You will drive the cross-functional execution of our most complex compliance initiatives, from securing international numbering resources to defining and enforcing new sender ID policies (like those enacted by Singapore IMDA or Ireland ComReg).


This role requires a process-driven, detail-oriented mindset, strong project management skills, and the ability to comfortably influence stakeholders across Carrier Partnerships, Legal, Product, and Operations.

Key Responsibilities

  • Regulatory Translation: Act as the primary liaison between the Global Connectivity & Operations department and the Legal & Regulatory team. Interpret high-level legal guidance on the global telco landscape (e.g., STIR/SHAKEN, sender ID registration requirements, time-dialing restrictions) and distill it into clear, documented operational practices. 
  • Operational Policy & Process: Design, document, and drive the implementation of operational best practices based on new regulatory requirements. This includes defining policies for alpha sender ID registration, new content restrictions, and other country-specific compliance mandates.
  • Cross-Functional Program Management: Lead complex, end-to-end compliance projects. This includes managing the process to obtain new numbering resources from international regulators (e.g., French numbering) and defining the operational model to host those numbers for voice and messaging.
  • Stakeholder Influence & Guidance: You will be responsible for guiding regional experts in our Carrier Partnerships and Identity & Numbering Operations teams on the required steps and order of operations to deliver on our compliance goals.

Skills & Experience

  • Experience: 5-7+ years in telecom operations, regulatory compliance, or carrier relations.
  • Regulatory Expertise: Understanding of the complex global telco regulatory landscape, including numbering, sender ID registration, content policies, and A2P messaging compliance (e.g., familiarity with concepts like Ireland’s ComReg, Singapore’s IMDA, and STIR/SHAKEN).
  • Project Management: Proven project or program management skills with a highly process-driven and detail-oriented mindset.
  • Communication & Influence: Exceptional ability to influence cross-functional teams without direct authority. You must be comfortable translating complex legal concepts into simple, actionable procedures for operational teams
  • Problem Solving: A proven ability to navigate ambiguity, manage competing priorities, and drive complex projects to completion.

 

Why Join Us

This is a critical, high-visibility role that sits at the intersection of Legal, Product, and Global Connectivity Operations. You will be the central nervous system for our regulatory compliance, empowered to build and operationalize Vonage's global numbering and sender ID framework from the ground up, solving the most complex challenges in the CPaaS industry.

 

#LI-WW1

 

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vonage’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.